Product Support Analyst (Windows, Python, SQL and Shell)

Product Support Analyst (Windows, Python, SQL and Shell)

Rotational Shifts

Location: Pune

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are youFIS?

About the team:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during operation, maintenance and product application.

What you will be doing:

Provide in-depth product support and researching client issues.

Troubleshoot problems with equipment or software applications and recommend corrective action.

Document customer information and recurring technical issues to support product quality programs and product development.

What you bring:

• Overall experience: 3–5 years.

• Strong experience in Application support across Windows.

• Hands-on experience with relational databases, especially Microsoft SQL Server.

• Basic Knowledge of Python logs.

• Working knowledge of Shell scripting.

• Prior banking experience preferred, preferably (Item processing lifecycle)

• Understanding of ITIL processes (incident, problem, change management).

• Strong and excellent communication and coordination skills.

• Provide support for application errors, database issues, and system performance.

• Collaborate with teams for issue escalation and resolution.

• Monitor system logs, performance, and alerts to identify and resolve issues.

• Perform SIT and UAT testing for change requests and incident fixes.

• Support deployments, system updates, and configuration changes.

• Ensure all documentation and prerequisites are completed before deployment as per CAB requirements.

• Work closely with developers, clients, and vendors to resolve complex issues.

• Participate in DR drills and apply patches or updates as needed.

• Communicate technical updates to business users and stakeholders.

Added bonus if you have:

• Good to have experience in Product support role.

• Familiarity with SDLC methodologies (Waterfall, Agile, etc.).

• Knowledge of FIS products and services.

• Awareness of industry standards (ISO, CMM)

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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