Product Returns Shift Manager

abbott· 1003 Abbott Laboratories
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📍 United Kingdom - WitneyFull time

About this role

     

JOB DESCRIPTION:

Abbott's Diabetes Care business designs, develops and manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings. Our product portfolio includes FreeStyle Libre, a system that is revolutionising how people with diabetes around the world monitor their glucose levels. We are passionate about doing work that improves the quality of people's lives.

Our Complaint Investigation teams play a critical role in supporting this mission, ensuring product feedback and customer complaints are investigated thoroughly, compliantly and efficiently while maintaining the highest standards of quality and customer experience. The team provides valuable insights that help drive product improvements, support regulatory compliance, and ensure we continue to meet the needs of millions of customers worldwide.

We currently have an exciting opportunity for a Shift Manager to join our Complaint Investigation Team based in Witney, Oxfordshire.

This role follows a 4 on, 4 off rotation, working 10:00am to 10:00pm, and forms part of the leadership structure supporting our 24/7 Complaint Investigation operation.

As a Shift Manager, you will:

  • Lead, coach and develop Team Leads, creating a high-performing, accountable and engaged team culture.
  • Oversee shift operations, ensuring delivery against quality, compliance, productivity and business targets.
  • Provide leadership and act as the main escalation point for complex operational, technical and people issues.
  • Use performance data to drive continuous improvement and improve efficiency.
  • Build strong stakeholder relationships and ensure regulatory, quality and audit requirements are met.

What will you bring?

  • Proven leadership experience with a passion for developing people and building high-performing teams.
  • Experience working within a regulated environment such as medical devices, pharmaceuticals, healthcare, food manufacturing, automotive, or a similar industry.
  • Strong communication, problem-solving and decision-making skills.
  • Experience using performance metrics and data to drive operational improvements and informed decision making.
  • Knowledge of quality systems, compliance requirements and continuous improvement methodologies.
  • Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

As you'd expect from an innovative global healthcare company, we offer an excellent starting salary and a competitive range of benefits including a defined contribution pension scheme, share ownership scheme, private healthcare, life assurance, and a flexible benefits scheme. Here at Witney, we also like to help our employees live life to the fullest, and therefore we offer a range of optional initiatives for you to get involved in, including onsite allotments, bee keeping, yoga and more!

We're looking for an experienced leader who is passionate about developing people, driving operational excellence, and creating an environment where teams can thrive. If you're ready to take the next step in your leadership career and help shape the future of our global Complaint Investigation operation, we'd love to hear from you.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Quality Assurance

     

DIVISION:

CHMN Office of the Chairman

        

LOCATION:

United Kingdom > Witney : Range Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

Frequently Asked Questions

Is the salary disclosed for the Product Returns Shift Manager position at abbott?
The salary for this Product Returns Shift Manager role at abbott is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Returns Shift Manager position at abbott located?
This Product Returns Shift Manager role at abbott is based in United Kingdom - Witney. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Returns Shift Manager role at abbott full-time or part-time?
This is listed as a Full time position. It is posted as a Product Returns Shift Manager role in the 1003 Abbott Laboratories department at abbott.
Which team or department does the Product Returns Shift Manager at abbott belong to?
This Product Returns Shift Manager position is part of the 1003 Abbott Laboratories department at abbott. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Returns Shift Manager position at abbott?
Click the "Apply Now" button on this page. You will be redirected to abbott's official application portal hosted on workday where you can submit your application directly.
When was the Product Returns Shift Manager job at abbott posted?
This Product Returns Shift Manager position at abbott was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Returns Shift Manager
abbott
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