Product Quality Engineer

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

The Vehicle Product Quality Engineer will focus on monitoring, analysing, and improving vehicle quality, post-production. The role excludes pre-production and development phase activities, focusing on all Volvo products in dealer and customer service environments, with a regional focus in the assigned market area.

Key areas of focus:

• Quality monitoring
• Identification and scoping of Market Concerns from external indicators.
• Evaluation and escalation of potential product quality issues.
• Continuous monitoring of Technical Exchange System (TES) concerns.
• Communication with National Sales Companies and Product Performance Level 2.
• Market investigation and data analysis to support technical resolutions.

RESPONSIBILITIES

          Market Representation

• Represent Markets in the Region towards Product Performance.
• Represent Market Monitoring EMEA and Product Performance in technical meetings and communications.

          Issue Identification & Escalation

•  Identify, define, quantify, and prioritize product deviations based on Vehicle Reports (VR), Warranty data, Parts sales, and Customer feedback.
• Document and escalate Market Concerns via Technical Exchange System (TES).
• Update and drive TES concerns through to resolution with Product Performance Level 2.

          Communication & Collaboration

• Maintain continuous, clear communication with market technical staff and central Product Performance teams.
• Inform markets on progress, actions, and resolutions for technical concerns.
• Support Product Performance by conducting market investigations and providing vehicle reports.
  
  Data Analysis & Reporting
• Perform Early Warning and trend analysis on warranty data.
• Monitor and report field performance indicators to highlight emerging quality issues.
• Provide regular feedback on TES status, VR trends, and implemented solutions.
  
  Training & Support
• Train dealer technicians on vehicle reporting quality improvement.
• Support markets with technical knowledge sharing, Technical Journals, and field insights.

DELIVERABLES

• Updated Technical Exchange System (TES) records and Market Concern reports.
• Regular Early Warning and warranty data analysis reports.
• Documentation of market investigations and field findings.
• Dealer training session summaries and improvement plans.
• Communication updates to markets on issue progress and resolutions.
• Maintain communication with workshops through the TIE reporting system.

Qualifications

• Native Portuguese speaker.
• Professional proficiency in Spanish and English.
• Able to communicate effectively in professional and business settings in all three languages.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.