Product Operations Analyst
mckesson
Product Operations Analyst
teikametrics· Product
About this role
ABOUT THE COMPANY
Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform. Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases. For more information, visit www.teikametrics.com.
ABOUT THE ROLE
As a Product Operations Analyst, you will sit at the intersection of Product, Engineering, and our customers. You will help ensure the Teikametrics platform is working as intended, investigate issues, surface insights from operational data, and identify opportunities to improve the product experience.
This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build.
**Candidates based in Bangalore are preferred
WHO YOU ARE
- 2–3 years of professional experience in a technical SaaS environment
- Hands-on experience providing technical support and troubleshooting SaaS applications
- Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus
- Strong SQL knowledge for troubleshooting, data validation, and issue investigation
- Familiarity with JIRA, Confluence, or similar ticketing and support tools
- Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting
- Able to work independently with minimal supervision and effectively manage multiple support requests.
HOW YOU'LL SPEND YOUR TIME
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Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner.
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Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution.
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Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates.
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Improve the product: Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience.
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Champion the customer: Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering.
WHAT CAN HELP YOU STAND OUT
- Familiarity with Amazon Seller and Vendor Central advertising platforms
- Familiarity with Walmart Seller Center and Supplier Portal advertising platforms
- Knowledge or experience with additional advertising marketplaces such as TikTok.
WE'VE GOT YOU COVERED
- Every Teikametrics employee is eligible for company equity
- Remote Work Flexibility - Work from home or from our offices, with flexible remote options
- Broadband reimbursement
- Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family
- Crèche benefit
Press Reference about Teika
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote
Beware of Recruitment Scams
Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).
If you're unsure about a communication you've received, please contact us directly at careers@teikametrics.com to verify.
Frequently Asked Questions
Is the salary disclosed for the Product Operations Analyst position at teikametrics?
The salary for this Product Operations Analyst role at teikametrics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Product Operations Analyst job at teikametrics remote?
Yes, this Product Operations Analyst position at teikametrics is remote, with team members based in India / Remote. You can work from home or anywhere in the supported regions.
Is the Product Operations Analyst role at teikametrics full-time or part-time?
This is listed as a Full time position. It is posted as a Product Operations Analyst role in the Product department at teikametrics.
Which team or department does the Product Operations Analyst at teikametrics belong to?
This Product Operations Analyst position is part of the Product department at teikametrics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Operations Analyst position at teikametrics?
Click the "Apply Now" button on this page. You will be redirected to teikametrics's official application portal hosted on lever where you can submit your application directly.
When was the Product Operations Analyst job at teikametrics posted?
This Product Operations Analyst position at teikametrics was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Operations Analyst
teikametrics
You'll be redirected to teikametrics's official application page on Lever.