Product Manager - Preclinical Device
Netholabs
Product Manager- Return defect eliminaiton , RBS Return reduction
Amazon· Project/Program/Product Management--Non-Tech
About this role
The PM will own product definition, engineering partnership, launch execution, and post-launch iteration across two interconnected domains: (1) AI-Enabled Solutioning — transforming manual defect elimination into an AI-driven platform to increase Defect Elimination Throughput by 4X, and (2) Selling Partner Return Defect Elimination — building scalable tools that systematically eliminate Selling Partner-attributed defects at scale, expanding coverage from 3,500 to 3M sellers. The PM will partner daily with ML/AI Science, BI Engineering, UX, and RBS Tech teams to deliver products with probabilistic AI outputs and persona-specific experiences from PoC through full production rollout.
Key job responsibilities
A. Product Strategy & Definition Define vision (PRFAQ/BRD), 2-3 year roadmap, and success metrics across both AI-Enabled Solutioning (FMEA Simulation, Pilot Simulation, Business Case Modeling) and Selling Partner Defect Elimination (defect attribution, resolution routing, seller consultation productization). Lead stakeholder alignment across RBS Tech, ML Science, Returns Finance, and 13+ system owner teams. Own product governance, stage-gate criteria, and escalation paths.
B. Customer Understanding & Engineering Partnership Serve as Voice of the Customer across Program Managers, Selling Partners (vendors, FBA, retail), and Country Leaders. Partner daily with engineering and ML/AI Science to translate requirements into deliverables. Define user stories covering functional and non-functional requirements. Own sprint planning, backlog management, and QA strategy across both domains.
C. Launch Execution Drive phased rollout: PoC → pilot → scaled production. Lead UAT coordination, develop training materials, track delivery against roadmap, and run post-launch retrospectives.
D. Monitoring & Scaling Own post-launch metric tracking (Solutioning TAT, DET bps/yr, seller adoption, AI model accuracy) with monthly leadership reporting. Triage user feedback, drive iteration cycles, monitor AI model performance, and scale Selling Partner coverage from 3,500 to 3M sellers.
About the team
The Returns Reduction team within Retail Business Services operates across four pillars: Customer Defect Elimination, Selling Partner Defect Elimination, Amazon Defect Elimination, and Defect Resolution. This role sits within the Returns Reduction Productization function, driving AI-enabled tools that debottleneck defect elimination at scale. The team partners closely with RBS Tech, ML Science, BI Engineering, Returns Finance, Brand Analytics, Category Account Management, Customer Service Product, and Selling Partner Support. The program addresses $5.1B in Selling Partner-attributed losses and $8.2B in total return concession costs, serving multiple VP organizations across Amazon's returns ecosystem.
Key job responsibilities
A. Product Strategy & Definition Define vision (PRFAQ/BRD), 2-3 year roadmap, and success metrics across both AI-Enabled Solutioning (FMEA Simulation, Pilot Simulation, Business Case Modeling) and Selling Partner Defect Elimination (defect attribution, resolution routing, seller consultation productization). Lead stakeholder alignment across RBS Tech, ML Science, Returns Finance, and 13+ system owner teams. Own product governance, stage-gate criteria, and escalation paths.
B. Customer Understanding & Engineering Partnership Serve as Voice of the Customer across Program Managers, Selling Partners (vendors, FBA, retail), and Country Leaders. Partner daily with engineering and ML/AI Science to translate requirements into deliverables. Define user stories covering functional and non-functional requirements. Own sprint planning, backlog management, and QA strategy across both domains.
C. Launch Execution Drive phased rollout: PoC → pilot → scaled production. Lead UAT coordination, develop training materials, track delivery against roadmap, and run post-launch retrospectives.
D. Monitoring & Scaling Own post-launch metric tracking (Solutioning TAT, DET bps/yr, seller adoption, AI model accuracy) with monthly leadership reporting. Triage user feedback, drive iteration cycles, monitor AI model performance, and scale Selling Partner coverage from 3,500 to 3M sellers.
About the team
The Returns Reduction team within Retail Business Services operates across four pillars: Customer Defect Elimination, Selling Partner Defect Elimination, Amazon Defect Elimination, and Defect Resolution. This role sits within the Returns Reduction Productization function, driving AI-enabled tools that debottleneck defect elimination at scale. The team partners closely with RBS Tech, ML Science, BI Engineering, Returns Finance, Brand Analytics, Category Account Management, Customer Service Product, and Selling Partner Support. The program addresses $5.1B in Selling Partner-attributed losses and $8.2B in total return concession costs, serving multiple VP organizations across Amazon's returns ecosystem.
Basic qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products
Preferred qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Product Manager- Return defect eliminaiton , RBS Return reduction position at Amazon?
The salary for this Product Manager- Return defect eliminaiton , RBS Return reduction role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Manager- Return defect eliminaiton , RBS Return reduction position at Amazon located?
This Product Manager- Return defect eliminaiton , RBS Return reduction role at Amazon is based in Bengaluru, Karnataka, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Manager- Return defect eliminaiton , RBS Return reduction role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Product Manager- Return defect eliminaiton , RBS Return reduction role in the Project/Program/Product Management--Non-Tech department at Amazon.
Which team or department does the Product Manager- Return defect eliminaiton , RBS Return reduction at Amazon belong to?
This Product Manager- Return defect eliminaiton , RBS Return reduction position is part of the Project/Program/Product Management--Non-Tech department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Manager- Return defect eliminaiton , RBS Return reduction position at Amazon?
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When was the Product Manager- Return defect eliminaiton , RBS Return reduction job at Amazon posted?
This Product Manager- Return defect eliminaiton , RBS Return reduction position at Amazon was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Manager- Return defect eliminaiton , RBS Return reduction
Amazon
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