Product Manager (Retention & Reactivation)

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your Main Duties in Flying with Us:

• Own the cross-sell and recommendation experience across tiket.com.
• Identify cross-sell opportunities across the customer journey (search, checkout, and post-purchase), and turn opportunities into prioritized roadmap.
• Gather and build clear, exhaustive, and well-written product requirements and stories.
• Work with Data Science and Engineering to build and improve recommendation logic (next-best vertical, trip grouping, personalization).
• Run structured experiments (A/B tests) to validate hypotheses, read results rigorously, and decide whether to scale, iterate, or stop
• Analyze user behavior and data independently (SQL, Mix panel or similar) to find insights and size opportunities.
• Conduct competitive evaluations of cross-sell and recommendation practices across regional OTAs and other apps.
• Gather customer feedback and research to understand why users behave in certain ways.
• Collaborate with other Product teams, Commercial, Marketing, CRM, and Strategy to align and execute initiatives.
• Review scenario tests and UAT to ensure delivery matches requirements
• Document product functionality and communicate launches to internal stakeholders

Mandatory Belongings That You Must Prepare:

• At least 2 years of experience as a Product Manager, ideally in e-commerce, OTA, or consumer apps
• Bachelor’s Degree in Computer Science, Engineering, Business, or a related field
• Experience owning recommendations, growth, conversion, or personalization products is a strong plus
• Strong analytical skills: comfortable with SQL and product analytics tools, and with designing and interpreting A/B tests
• Good understanding of how recommendation systems work and ability to work closely with Data Science teams
• Strong problem-solving skills and structured, pyramid-principles thinking
• Ability to manage multiple stakeholders across verticals and push alignment without direct authority
• A “can-do” spirit with high ownership, drive, and a positive attitude
• Excellent written and verbal communication skills, with strong listening skills

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.