Product Applications Scientist

gatorbio· Customer Success
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📍 Palo Alto, CARegular, Full Time💰 USD 90K–110K

About this role

Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis. By joining Gator Bio, you’ll contribute to meaningful advancements in life sciences and support leading-edge research tools designed for efficiency and reliability. 

The Product Applications Scientist reports to the Associate Director of Customer Success.  This position will be responsible for enabling successful customer adoption and utilization of Gator systems through technical application support, customer training, workflow optimization, and troubleshooting. This role partners closely with customers and internal teams to resolve technical challenges, improve user experience, and ensure successful implementation of applications.  This position serves as a technical resource for post-sales activities, supporting customers throughout their product lifecycle while providing insights to improve product performance, documentation, and customer outcomes.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

    Customer Technical Support & Application Enablement 

    • Provide post-sales technical support to customers through troubleshooting, application guidance, and workflow optimization. 

    • Partner with customers to identify root causes of application or instrumentation challenges and recommend solutions. 

    • Support users in achieving successful implementation and continued utilization of the system. 

    • Translate customer feedback and technical challenges into actionable recommendations for internal teams. 

    Customer Training & Education 

    • Delivering customer training programs, including instrument/application workflows, best practices, and troubleshooting approaches. 

    • Support onboarding activities to improve customer confidence and product adoption. 

    • Create and maintain technical training materials, applications guides, and support documentation. 

    Technical Application Support 

    • Provide expertise in product applications, assay workflows and technical processes. 

    • Troubleshoot complex application-related and instrument-related issues and coordinate resolution with internal technical teams when needed. 

    • Identify recurring technical challenges and contribute to continuous improvement initiatives. 

    • Support documentation and standardization of technical workflows. 

    Cross-Functional Collaboration 

    • Collaborate with FAS, FSE, Product Management, and R&D teams to improve customer outcomes. 

    • Provide customer insight and application feedback to support product improvements. 

    • Participate in internal knowledge sharing and technical initiatives. 

    Other responsibilities 

    • All job duties as assigned.  

QUALIFICATIONS

    • Minimum of M.S. or equivalent experience in biology, biochemistry, or related field. 

    • Hands-on experience running standard biochemical and biophysical analysis techniques such as ELISA, SPR or other label-free analysis tools. 

    • Strong understanding of biological application and technical troubleshooting. 

    • Experience training users, supporting customers, or developing technical content. 

    • Strong communication skills with the ability to explain complex technical concepts clearly. 

    • Previous experience with CRM is a plus. 

    • Highly organized and able to work independently. 

POSITION REQUIREMENTS

    To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

    • Ability to lift, push, pull, carry, and/or move 50+ lbs. 

    • This role will require long periods of standing, walking, and sitting. 

    • The employee will be required to use their hands for computer work, phone calls, and pipetting. 

    • Must pass a health screening. 

    • Travel up to 25% 

Frequently Asked Questions

What is the salary for the Product Applications Scientist role at gatorbio?
The listed salary for this Product Applications Scientist position at gatorbio is USD 90K–110K. This is an Regular, Full Time role.
Where is the Product Applications Scientist position at gatorbio located?
This Product Applications Scientist role at gatorbio is based in Palo Alto, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Applications Scientist role at gatorbio full-time or part-time?
This is listed as a Regular, Full Time position. It is posted as a Product Applications Scientist role in the Customer Success department at gatorbio.
Which team or department does the Product Applications Scientist at gatorbio belong to?
This Product Applications Scientist position is part of the Customer Success department at gatorbio. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Applications Scientist position at gatorbio?
Click the "Apply Now" button on this page. You will be redirected to gatorbio's official application portal hosted on lever where you can submit your application directly.
When was the Product Applications Scientist job at gatorbio posted?
This Product Applications Scientist position at gatorbio was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Applications Scientist
gatorbio · 💰 USD 90K–110K
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