Overview

Star Dental Partners is currently seeking a Dental Service & Equipment Specialist to join our high-growth and fast-paced dental services organization (DSO).

This position will own the end-to-end management of dental equipment procurement, x-ray registrations, asset inventory, and service issue resolution across Star Dental Partners affiliated partners. This is a high-volume, fast-paced role that sits at the intersection of procurement, operations, and vendor management. The ideal candidate has a strong knowledge of dental equipment and brings experience in dental equipment, procurement, or service and repair in a dental or DSO environment. This is an immediate need and will have a direct impact on day-to-day operations across the network.

As a Dental Service & Equipment Specialist you may anticipate the following benefits:

• Competitive annual salary 
• Paid Basic Employee Life & AD&D insurance
• Paid Employee Assistance Program (EAP) for all employees and their household
• Medical, Dental, and Vision insurance (BCBS)
• Paid Time Off (PTO) as well as Company Holidays, Bereavement, and Jury Duty
• Voluntary Disability, Life & AD&D Insurance
• Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives
• Pet Insurance
• 401k (Pre-Tax & Roth employee participation)

Responsibilities

Key Responsibilities

Equipment Procurement & Build-Out

• Manage dental equipment orders from request through delivery and installation across all SDP offices.
• Support new office build-outs by coordinating equipment procurement timelines with internal teams and vendors.
• Process new dental equipment registrations for newly installed equipment.
• Maintain accurate records of equipment purchases, warranties, and delivery status.

Asset & Inventory Management

• Maintain a centralized asset inventory including dental equipment and sensor inventory.
• Conduct regular audits of asset records and reconcile discrepancies.
• Identify opportunities to optimize equipment utilization and reduce unnecessary spend.

X-Ray Registrations & Regulatory Compliance

• Manage x-ray registration requirements across all SDP offices, including new registrations, renewals, and updates.
• Track registration deadlines by state and ensure timely compliance across the network.
• Serve as the internal point of contact for X-ray registration, state inspector communications, regulatory compliance inquiries, and vendor coordination.
• Maintain a centralized compliance tracker and proactively flag upcoming deadlines.

Vendor Management

• Own the Facilities email inbox, triaging and responding to service and equipment requests from offices.
• Lead weekly vendor meetings, reviewing open issues, service performance, and escalations.
• Review weekly vendor reporting and identify trends, gaps, or areas requiring follow-up.
• Verify invoices for accuracy, ensuring charges align with contracted pricing and approved orders.
• Manage Pro Repair orders and coordinate service provider assignments as needed.

Service Issue Management & Escalations

• Serve as the primary point of contact for equipment service requests across the SDP network.
• Open, track, and manage service tickets with equipment vendors and service providers.
• Escalate urgent service issues and hold vendors accountable for response times and resolution quality.
• Identify recurring service issues and recommend corrective actions or equipment replacements.

Process Documentation & Training

• Create and maintain training documents and standard operating procedures for equipment and service processes.
• Support onboarding of new offices by providing guidance on equipment ordering and service protocols.
• Continuously improve process documentation as workflows evolve.

Cross-Functional Support

• Cross-train in other procurement functions, including clinical supplies and labs, to provide coverage and support as needed.
• Collaborate with operations and regional teams to resolve equipment and service issues efficiently.

Qualifications

Required:

• 3 to 5 years of experience in dental equipment, procurement, dental equipment service and repair, or a closely related field.
• Strong knowledge of dental equipment, including common categories, vendors, service requirements, and repair processes.
• Exceptionally organized with strong attention to detail and the ability to manage high volumes of concurrent tasks.
• Proficient in Microsoft Excel and comfortable working within procurement or ticketing systems.
• Strong communication skills with the ability to manage relationships with office teams, vendors, and internal stakeholders.
• Ability to prioritize effectively and maintain urgency in a fast-paced, high-growth environment.

Preferred:

• Experience in a DSO or multi-site dental environment strongly preferred.
• Familiarity with Henry Schein systems, reporting, and vendor management processes.
• Experience managing X-ray or other regulated equipment registrations across multiple states.
• Experience with asset management or inventory tracking systems.
• Clinical supplies knowledge is a plus.
• Labs experience is a plus.
• Dentira experience is a plus.

Practice Description

Star Dental Partners (SDP) is a private equity backed Dental Support Organization (DSO) that acquires private practice dental office throughout the Southeastern United States and provides industry proven non-clinical support services to our dentist partners. Specifically, the SDP team assists dentists with payables and cash management, revenue cycle collections and payor relationships, inventory management, payroll administration, human resources, marketing, recruiting, and back-office management. With the benefits of scale and experience from professional management, partner dentists and their staff are free to focus their attention on the clinical side of the business.

Star Dental Partners

Support Center Headquarters – Plano, TX

https://stardentalpartners.com/

Equal Employment Opportunity

Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

Key ResponsibilitiesEquipment Procurement & Build-Out
- Manage dental equipment orders from request through delivery and installation across all SDP offices.
- Support new office build-outs by coordinating equipment procurement timelines with internal teams and vendors.
- Process new dental equipment registrations for newly installed equipment.
- Maintain accurate records of equipment purchases, warranties, and delivery status.
Asset & Inventory Management
- Maintain a centralized asset inventory including dental equipment and sensor inventory.
- Conduct regular audits of asset records and reconcile discrepancies.
- Identify opportunities to optimize equipment utilization and reduce unnecessary spend.
X-Ray Registrations & Regulatory Compliance
- Manage x-ray registration requirements across all SDP offices, including new registrations, renewals, and updates.
- Track registration deadlines by state and ensure timely compliance across the network.
- Serve as the internal point of contact for X-ray registration, state inspector communications, regulatory compliance inquiries, and vendor coordination.
- Maintain a centralized compliance tracker and proactively flag upcoming deadlines.
Vendor Management
- Own the Facilities email inbox, triaging and responding to service and equipment requests from offices.
- Lead weekly vendor meetings, reviewing open issues, service performance, and escalations.
- Review weekly vendor reporting and identify trends, gaps, or areas requiring follow-up.
- Verify invoices for accuracy, ensuring charges align with contracted pricing and approved orders.
- Manage Pro Repair orders and coordinate service provider assignments as needed.
Service Issue Management & Escalations
- Serve as the primary point of contact for equipment service requests across the SDP network.
- Open, track, and manage service tickets with equipment vendors and service providers.
- Escalate urgent service issues and hold vendors accountable for response times and resolution quality.
- Identify recurring service issues and recommend corrective actions or equipment replacements.
Process Documentation & Training
- Create and maintain training documents and standard operating procedures for equipment and service processes.
- Support onboarding of new offices by providing guidance on equipment ordering and service protocols.
- Continuously improve process documentation as workflows evolve.
Cross-Functional Support
- Cross-train in other procurement functions, including clinical supplies and labs, to provide coverage and support as needed.
- Collaborate with operations and regional teams to resolve equipment and service issues efficiently.