Procurement and Order Management Specialist

Are you inspired by the idea of supporting our nation’s critical infrastructure and securing communications for first responders, utilities, and transportation? Does the prospect of serving as the first line of contact for a growing customer base in a nationally established, multi-location business appeal to you?   Are you an independent, self-motivated, individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?   Company Overview Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY. Founded in 1976, and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern acquired Marshalltown, Iowa-based RACOM Corporation, and in November 2025, acquired PMC Wirelss.  It now comprises 240 employees across 16 locations nationwide.   Job Description The Customer Success Team is the first line of support for our customer’s needs. They are responsible for customer-facing interactions and resolutions, as well as the review and processing of purchase orders, procuring products and services from our vendors, generating quotes for our customers, and resolving repair/return/replacement requests post-sale between our customers and vendors. The Customer Success Team works closely with both our sales team on customer service issues, as well as our Production Operations Team on internal operational issues to increase efficiency and accuracy of fulfillment. The Customer Success Team is responsible for maintaining and updating internal data in our ERP system and being responsive to phone and email requests both internally and externally as the primary source of orders-related information.