Process Support Investigator

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📍 Norcross, GA, USFULL TIME

About this role

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

 

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care

Overview

We are seeking a Quality Engineer / Process Support Investigator to provide investigation assistance using statistical analysis to support rationale/justification for root cause or combination factors. If you meet our qualifications to excel in this position, apply today!

 

This position is not eligible for sponsorship for work authorization. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time. 

Responsibilities

As a Quality Engineer / Process Support Investigator, you will be responsible for performing complex multivariate analysis and creating complex graphs and charts within the manufacturing/healthcare industry. You will also support product and process evaluation activities associated with product complaints to ensure constant improvement in quality and operational practices.

 

Additional and responsibilities for the Quality Engineering position include:

  • Creating objective, thorough documentation of investigation activities
  • Ensuring that expectations in regard to investigations, corrections, CAPA's, and all corresponding documentation are continually met
  • Providing technical input and assisting in gathering appropriate operations and other functional inputs on issues
  • Evaluating deliverables for compliance, completeness, and clarity, and providing feedback/disposition as appropriate
  • Communicating significant issues or developments identified during quality assurance activities and recommend improvements
  • Providing and presenting technical information to the team members and management

Qualifications

As a Quality Engineer / Process Support Investigator, you must possess excellent communication skills, both oral and written, to interpret scientific and technical journals, financial reports and legal documents. Additionally, you must have the problem-solving and critical thinking skills to identify issues, draw valid conclusions and deal with several abstract or concrete variables.

 

Other requirements for the Quality Engineering role include:

  • Bachelor’s degree in Life Sciences, Chemistry or Chemical Engineering, preferred
  • 4 years of pharmaceutical experience or biotech industry performing similar duties
  • 2-4 years in (Good Manufacturing Practice) GMP environment
  • ASQ Certified Quality Engineer, Six Sigma Green Belt, preferred
  • Proficient use of Quality Management Systems such as Trackwise
  • Proficient use of Excel and statistical software (Minitab, Jump, etc.)
  • Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, permutations, frequency distribution, and analysis of variance
  • Strong Quality Investigation background with proven training, preferred 

Closing

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. 

 

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

 

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

 

www.werfen.com

Frequently Asked Questions

Is the salary disclosed for the Process Support Investigator position at instrumentationlaboratory?
The salary for this Process Support Investigator role at instrumentationlaboratory is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Support Investigator position at instrumentationlaboratory located?
This Process Support Investigator role at instrumentationlaboratory is based in Norcross, GA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Process Support Investigator role at instrumentationlaboratory full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Process Support Investigator role in the Manufacturing department at instrumentationlaboratory.
Which team or department does the Process Support Investigator at instrumentationlaboratory belong to?
This Process Support Investigator position is part of the Manufacturing department at instrumentationlaboratory. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Process Support Investigator position at instrumentationlaboratory?
Click the "Apply Now" button on this page. You will be redirected to instrumentationlaboratory's official application portal hosted on icims where you can submit your application directly.
When was the Process Support Investigator job at instrumentationlaboratory posted?
This Process Support Investigator position at instrumentationlaboratory was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Support Investigator
instrumentationlaboratory
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