Process Specialist, IN Easy Ship
Amazon· Project/Program/Product Management--Non-Tech
About this role
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
In this role you will be responsible for working closely with sellers, seller support, customer service, sales, 3P carriers to identify delivery, packaging and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.
Role and Responsibilities
• Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals.
• Work with operational teams to solve seller reported issues
• Monitor and drive seller impacting operational tickets to resolution
• Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
• Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.
Key job responsibilities
Projects:
● Develop analytical models to assess the problems, solutions and impact on business
● Understand a business problem, the available data and identify what statistical techniques can be applied for the solution
● Responsible for giving insights to management for strategic planning
Reporting:
● Own the design, development, automation, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business
● Partner with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions and data infrastructure improvements to meet business
● Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
● Prepare and deliver business reviews to the senior management team regarding progress and roadblocks
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
In this role you will be responsible for working closely with sellers, seller support, customer service, sales, 3P carriers to identify delivery, packaging and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.
Role and Responsibilities
• Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals.
• Work with operational teams to solve seller reported issues
• Monitor and drive seller impacting operational tickets to resolution
• Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
• Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.
Key job responsibilities
Projects:
● Develop analytical models to assess the problems, solutions and impact on business
● Understand a business problem, the available data and identify what statistical techniques can be applied for the solution
● Responsible for giving insights to management for strategic planning
Reporting:
● Own the design, development, automation, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business
● Partner with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions and data infrastructure improvements to meet business
● Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
● Prepare and deliver business reviews to the senior management team regarding progress and roadblocks
Basic qualifications
- 1+ years of data-driven business operations processes experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred qualifications
- Experience developing operational processes and technologies
- Experience using data, reporting, or tools to measure performance and make adjustments accordingly
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Process Specialist, IN Easy Ship position at Amazon?
The salary for this Process Specialist, IN Easy Ship role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Specialist, IN Easy Ship position at Amazon located?
This Process Specialist, IN Easy Ship role at Amazon is based in Bengaluru, Karnataka, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Process Specialist, IN Easy Ship role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Process Specialist, IN Easy Ship role in the Project/Program/Product Management--Non-Tech department at Amazon.
Which team or department does the Process Specialist, IN Easy Ship at Amazon belong to?
This Process Specialist, IN Easy Ship position is part of the Project/Program/Product Management--Non-Tech department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Process Specialist, IN Easy Ship position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Process Specialist, IN Easy Ship job at Amazon posted?
This Process Specialist, IN Easy Ship position at Amazon was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Specialist, IN Easy Ship
Amazon
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