Process Owner Incident Management

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The process owner is accountable to manage the Enterprise Process (L3) affected from the With-u process cartography of Orange Business to support Orange Business activities, and manage harmonization of practices and performance.

This includes initiating proactive and reactive actions to ensure that the maturity and the performance of the process meet the agreed targets of the OB strategy toward all entities.

 

Your mission:

 

The process owner is

 

Ensuring that the process is performed in accordance with the agreed and documented process, and managing process exceptions on Orange Business entitiesDocumenting and publicizing the processProviding training support to involved actors across Orange Business EntitiesSupport Capacity Delegate Process Owners, conflicts facilitatorInitiating proactive and reactive action to ensure that the maturity and performance of the process meet their agreed targetsAuditing and Identifying improvements to ensure that the process continues to be effective and efficientInterfacing with Orange Business Global Process Leader and Delegate Global Process Leader of your affiliate Orange Business Global Process.Defining and reviewing the measurement of the process using metrics such as key performance indicators (KPIs) for a global Orange Business view of process performanceProviding figures on performance dashboard consolidating Orange Business viewManaging process reviews and action plan associatedAnimating your community of Delegated Process Owner (in OB entities) for process deployment and performance managementContributing to audit and certification planContributing to projects to provide Process Expertise

About you

 Skills and capabilities :-    A good understanding of the organization-    Ownership, Leadership and Skills in transversal management-    Skill in Process description and animation -    Good knowledge of Agile and SAFe methodologies-    Know how to work and convince in cross-functional and complex environments-    Know how to work in an international and multicultural environment, comfortable in English-    Knowing how to communicate and having good interpersonal skills-    Have an excellent ability to synthesize

Language and certification :-    French & English mandatory-    ITIL Certification(Foundation V4) is a must.

 

Experience :-    Experience in Operational activities (build, run…)  -    Experience in Project Management-    Experience in quality assurance & process would be appreciated

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

The process owner is accountable to manage the Enterprise Process (L3) affected from the With-u process cartography of Orange Business to support Orange Business activities, and manage harmonization of practices and performance.


This includes initiating proactive and reactive actions to ensure that the maturity and the performance of the process meet the agreed targets of the OB strategy toward all entities.


 


Your mission:


 


The process owner is


 


Ensuring that the process is performed in accordance with the agreed and documented process, and managing process exceptions on Orange Business entities
Documenting and publicizing the process
Providing training support to involved actors across Orange Business Entities
Support Capacity Delegate Process Owners, conflicts facilitator
Initiating proactive and reactive action to ensure that the maturity and performance of the process meet their agreed targets
Auditing and Identifying improvements to ensure that the process continues to be effective and efficient
Interfacing with Orange Business Global Process Leader and Delegate Global Process Leader of your affiliate Orange Business Global Process.
Defining and reviewing the measurement of the process using metrics such as key performance indicators (KPIs) for a global Orange Business view of process performance
Providing figures on performance dashboard consolidating Orange Business view
Managing process reviews and action plan associated
Animating your community of Delegated Process Owner (in OB entities) for process deployment and performance management
Contributing to audit and certification plan
Contributing to projects to provide Process Expertise