Process Manager for T Cloud Public (m/f/d)

Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations. 

You want:

• Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements. 
• Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment. 
• Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools. 
• Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment. 
• Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols. 
• Eliminate wait times in Agile workflows.  
• Consistently automate with common frameworks. 
• Design and implement internal tools and services. 
• Maintain an overview of processes, communication, and motivation within the team. 
• Establish and communicate processes where necessary.  
• Engage in improving overarching process-landscapes and structures. 
• Work in a community where everyone helps each other in an open and trusting manner. 

Qualifications

• Completed studies in a technical, engineering or business subject or comparable professional training. 
• 3 years of professional experience in IT with a focus on modern cloud technologies.  
• Good knowledge of process creation and documentation, especially for DevOps. 
• Extensive knowledge in infrastructure automation. 
• Knowledge of agile development processes. 
• High level of customer orientation. 
• Ability to assess technical solutions and find creative approaches to solutions. 
• OpenStack and programming experience in open source projects is a plus. 
• Fluency in written and spoken English. 

Additional Information

What do we offer you?  

Work environment & flexibility  

• International, dynamic and collaborative environment.
• T-Social: social initiatives (sports, community, health, ...).
• Hybrid work model (remote/on-site).
• Flexible working hours.

Growth & development  

• Customized training: access to Coursera to learn whatever you want, whenever you want.
• Weekly language classes (English & German).
• International Mentoring Sessions & Experience Days.

Compensation & benefits  

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
• Telemedicine.
• Life and accident insurance.
• Social fund.

Wellbeing & time off  

• 26+ working days of vacation per year.
• Free access to specialist services (medical, legal, wellness).
• 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Videos To Watch