Process Manager

eClerx
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📍 Pune, Maharashtra, India

About this role

eClerx Services Ltd is seeking a seasoned Process Manager for its Financial Crime Compliance – Operational Excellence team. Reporting to the Associate Program Manager, you will own end‑to‑end transformation projects within the Client Lifecycle Management domain, bridging business needs with technology solutions, and delivering measurable value across operations, product, and technology functions.
  • Lead transformation initiatives to improve operational efficiency, quality and customer outcomes.
  • Gather and translate business requirements into BRDs, process flows, user stories and functional specifications.
  • Define project plans, monitor milestones, manage risks, issues and dependencies across multiple workstreams.
  • Facilitate governance meetings, track actions and provide executive updates and management reports.
  • Build and maintain strong partnerships with Business, Operations, Technology and Product stakeholders.
  • Drive change management, business adoption and user acceptance testing for new processes and solutions.
  • Identify and implement automation, AI and digital capabilities to enhance process performance.
  • Mentor junior Business Analysts and Transformation professionals, ensuring quality deliverables.
  • Represent the FCC Transformation function in senior leadership forums and cross‑functional committees.
  • Promote continuous improvement and standardisation across FCC operations.
  • Bachelor’s degree in Business, Finance, Technology or a related discipline.
  • 9–14 years of experience in Financial Crime Compliance, Client Lifecycle Management or Financial Services.
  • Proven track record in transformation, business analysis and strategic change initiatives.
  • Hands‑on experience working with cross‑functional teams in Agile or project‑based environments.
  • Strong stakeholder management skills with the ability to influence senior leadership.
  • Proficiency in Microsoft Excel, PowerPoint and Visio (or equivalent process‑mapping tools).
  • Exposure to Power BI, Power Platform and AI‑enabled productivity tools is preferred.
  • Domain expertise in KYC, AML, CDD, EDD, sanctions screening, PEP screening and risk assessment.
  • Demonstrated leadership competencies: strategic thinking, analytical problem solving, executive communication, decision making and coaching.
  • Ability to independently manage complex initiatives and ensure delivery continuity.

Frequently Asked Questions

Is the salary disclosed for the Process Manager position at eClerx?
The salary for this Process Manager role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Manager position at eClerx located?
This Process Manager role at eClerx is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Manager position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Process Manager job at eClerx posted?
This Process Manager position at eClerx was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Manager
eClerx
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