Process Lead

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Provides outsourced operational/transactional business process support for clients. Ensures quality service and operational performance within the parameters of both the client needs and contract.
Duties typically include support for routine "back office" processes, data entry, order and application processing, document verification, accounting support and preparing mailings.
Decision making is tightly controlled and defined at lower job levels while greater latitude is permitted at higher levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.
-Performs clerical or administrative, work
-Uses administrative, data organizing and coordination skills to complete work
-Performs duties according to established procedures

-Has developed knowledge and skills through formal training or considerable work experience
-Works within established procedures with a moderate degree of supervision
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
Leadership:
-Has no supervisory responsibilities; manages own workload
Problem Solving:
-Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
Impact:
-Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
Interpersonal Skills:
-Uses communication skills to exchange information

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.