Senior Paralegal
APLL
Process Associate, GBS Customer Service & Support
About this role
This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.
- Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
- Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
- Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
- Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
- Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
- Continuously intensify relationships in order to maintain and protect customers.
- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
- Ensure customers’ reports are timely and accurate.
- Must have completed a bachelor's degree (specify if there is a specific degree needed)
- Excellent written and oral English communication skills
- Proven effective listening skills
- Demonstrated ability to work in a global team and matrixed environment
- Strong Microsoft office tools experience
- Ability to thrive in a fast-paced environment and have a positive attitude
- Ability to manage and prioritize multiple tasks
- Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred
Frequently Asked Questions
Is the salary disclosed for the Process Associate, GBS Customer Service & Support position at APLL?
The salary for this Process Associate, GBS Customer Service & Support role at APLL is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate, GBS Customer Service & Support position at APLL located?
This Process Associate, GBS Customer Service & Support role at APLL is based in Pasig City, Pasig, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Process Associate, GBS Customer Service & Support role at APLL full-time or part-time?
This is listed as a Full time position. It is posted as a Process Associate, GBS Customer Service & Support role at APLL.
How do I apply for the Process Associate, GBS Customer Service & Support position at APLL?
Click the "Apply Now" button on this page. You will be redirected to APLL's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Process Associate, GBS Customer Service & Support job at APLL posted?
This Process Associate, GBS Customer Service & Support position at APLL was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate, GBS Customer Service & Support
APLL
You'll be redirected to APLL's official application page on oraclecloud.