Process Associate

HCLTech
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📍 Hyderabad, India

About this role

Job Summary

Troubleshoot cases related to Bad ads 

 

Key Responsibilities

Responsibilities: 

  • Review and Block unwanted ads & creatives as per the SOP 

  • Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLA’s  

  • Investigate and follow-up appropriately, or make judgments and escalate when necessary 

  • Should have the ability to grasp new concepts quickly along with following the right workflows 

  • Should be flexible to work 24*7 (in any shift based on the business requirements) 

 

Skill Requirements

Skill requirement 

  • Strong analytical skills 

  • Good understanding of web concepts 

  • Basic understanding on how ads are served on a website 

  • Good attention to detail and accuracy and work based on deadlines 

 

Communication 

  • Excellent written and speaking skills 

  • Proficient in English writing and speaking skills 

  • Follow communication procedures, guidelines and policies 

 

Customer Service 

  • Customer oriented, self motivated 

  • Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements 

  • Ability to work with individuals, companies and large clients 

  • Should be willing to do rotational shifts 

 

Other Requirements

Nice to have: 

 

  • Knowledge of digital advertising  

  • Basic Knowledge on of HTML and CSS 

 

Frequently Asked Questions

Is the salary disclosed for the Process Associate position at HCLTech?
The salary for this Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate position at HCLTech located?
This Process Associate role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate job at HCLTech posted?
This Process Associate position at HCLTech was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate
HCLTech
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