Process Associate
HCLTech
Process Associate
About this role
Job Summary
The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.
This is a desk-based, entry-level role responsible for managing the digital lifecycle of customer orders within the SAP ERP system. The Order Fulfillment Specialist ensures that customer orders are accurately entered, stock is allocated, and shipping requests are generated seamlessly. This role involves no physical warehouse labor and focuses entirely on system navigation, data accuracy, and corporate logistics coordination
Key Responsibilities
Core ResponsibilitiesSAP Order Management
Enter customer orders into SAP ERP accurately, ensuring correct item codes, pricing, and quantities.Review system blocks (such as credit limits or delivery blocks) and escalate them to senior team members for resolution.Monitor order backlogs within SAP to identify unfulfilled or delayed customer requests.Inventory Allocation & Shipping ReleaseCheck stock availability across various plant locations and warehouses using SAP inventory tracking transactions.Create delivery documents in SAP to trigger physical picking and packing at the fulfillment centers.Generate billing blocks or adjustments if stock shortages prevent a full order shipment.
Logistics CoordinationCommunicate digital order releases directly to warehouse operations and third-party logistics (3PL) teams.Track order statuses via SAP from "Order Created" to "Goods Issued" and "Shipped."Provide accurate delivery dates and tracking data to sales and customer service teams
Skill Requirements
Job Requirements
Education: Bachelor’s degree in Business Administration, Supply Chain, Logistics, Commerce (B.Com), or a related field.
Experience: 0–1 years of experience (Fresher).SAP Knowledge: Basic classroom knowledge, certification, or internship exposure to SAP ERP (modules like SD - Sales & Distribution, or MM - Materials Management) is highly preferred
Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Process Associate position at HCLTech?
The salary for this Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate position at HCLTech located?
This Process Associate role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate job at HCLTech posted?
This Process Associate position at HCLTech was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.