Process Associate

HCLTech
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📍 Hyderabad, India

About this role

Job Summary

Admin

Key Responsibilities

 

  • Troubleshoot issues related to Billing which includes, account creation and setup, payment profile management, Invoice reconciliation etc.  

  • Troubleshoot requests on billing & payments issues 

  • Provide technical troubleshooting support on email in English 

  • Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLA’s  

  • Flexible working in night & rotational shifts based on the business requirement 

 

Skill Requirements

Skill requirement 

 

Technical : 

  • Good understanding of web concepts and basic coding knowledge (development domains) 

  • Online marketing capabilities 

  • Using tools for debugging 

 

Communication 

 

  • Proficient in English writing and speaking skills 

  • Previous experience in E-mail and Chat support 

 

Customer Service 

 

  • Customer oriented, self motivated 

  • Ability to handle revenue impacting situations 

  • Ability to work with individuals, companies and large clients 

 

Other Requirements

 

  • Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,  etc) 

  • Previous experience in tech-support or tools/applications development domains will be an advantage 

  • Basic understanding on how ads serve on the website 

  • Experience in Digital Marketing and Campaign Management is an advantage but not a must have  

  • Individuals having their own AdSense/DFP Accounts 

  • Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc. 

 

 

Frequently Asked Questions

Is the salary disclosed for the Process Associate position at HCLTech?
The salary for this Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate position at HCLTech located?
This Process Associate role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate job at HCLTech posted?
This Process Associate position at HCLTech was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate
HCLTech
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