Process Associate
HCLTech
Process Associate
About this role
Job Summary
The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.
Key Responsibilities
The Process Analyst/Associate is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination
Skill Requirements
- Basic understanding of Finance and Accounting concepts
- Knowledge of Accounts Receivable processes
- Basic understanding of OTC lifecycle
- Customer service orientation
- Quick learners on applications
Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Process Associate position at HCLTech?
The salary for this Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate position at HCLTech located?
This Process Associate role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate job at HCLTech posted?
This Process Associate position at HCLTech was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.