Process Associate
HCLTech
Process Associate
About this role
Job Summary
Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity
• The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
• The agent shall make every reasonable attempt to resolve and provide the service where possible
• Provide accurate and complete information by using right methods and tools
• Ability to quickly assess an issue and accurately respond to customer inquiries
• Respond to all service requests and issues raised via chat support
• Move the request to L2 support team ( Fuji Films)
• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures
are followed up effectively
• Keep records of customer interactions, process customer account changes as required
• Follow communication procedures, guidelines and policies
• Meet individual and team targets for a variety of customer service goals
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Key Responsibilities
Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity
• The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
• The agent shall make every reasonable attempt to resolve and provide the service where possible
• Provide accurate and complete information by using right methods and tools
• Ability to quickly assess an issue and accurately respond to customer inquiries
• Respond to all service requests and issues raised via chat support
• Move the request to L2 support team ( Fuji Films)
• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures
are followed up effectively
• Keep records of customer interactions, process customer account changes as required
• Follow communication procedures, guidelines and policies
• Meet individual and team targets for a variety of customer service goals
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Skill Requirements
•Good communication and English/ Language skills
• Previous customer support experience or experience as a client service representative is preferred
• Strong phone contact handling skills, including active listening skills and ability to empathize
• Past expertise in chat support process
• Good Typing skills
• Creative problem-solving and analytical skills
• Ability to work closely with other departments and get the right information in a timely manner
• Ability to multi-task, prioritize, and manage time effectively
Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Process Associate position at HCLTech?
The salary for this Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate position at HCLTech located?
This Process Associate role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate job at HCLTech posted?
This Process Associate position at HCLTech was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.