PROCESS ASSISTANT- RAD OPERATIONS
Amazon· Supply Chain/Transportation Management
About this role
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
RAD (Rapid Asset Deployment) Process Assistant will be working at the RAD center to provide Rapid solution for IT Assets triage, troubleshooting, repairs and RMA/ARMAs. They will also be partnering with all the OEMs in India for RMA support.
Key job responsibilities
• Bachelor’s degree in Computer science or IT related field (BCA, MCA, B.Tech).
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
• Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• Willingness to work flexible shifts and schedules including nights, weekends and holidays
• Preferred Qualifications
• MCSE/CCNA certification
• Ability to explain complex IT concepts in simple terms
• Ability to manage high priority projects
• Strong Leadership skills
• Hands on experience in Switch/Firewall configuration
• Strong analytical skills with demonstrated problem solving ability
• Expert in at least one or more areas including network engineering, Cisco configuration and management, Microsoft Windows administration.
A day in the life
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
RAD (Rapid Asset Deployment) Process Assistant will be working at the RAD center to provide Rapid solution for IT Assets triage, troubleshooting, repairs and RMA/ARMAs. They will also be partnering with all the OEMs in India for RMA support.
Key job responsibilities
• Bachelor’s degree in Computer science or IT related field (BCA, MCA, B.Tech).
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
• Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• Willingness to work flexible shifts and schedules including nights, weekends and holidays
• Preferred Qualifications
• MCSE/CCNA certification
• Ability to explain complex IT concepts in simple terms
• Ability to manage high priority projects
• Strong Leadership skills
• Hands on experience in Switch/Firewall configuration
• Strong analytical skills with demonstrated problem solving ability
• Expert in at least one or more areas including network engineering, Cisco configuration and management, Microsoft Windows administration.
A day in the life
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
Basic qualifications
- 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred qualifications
- Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the PROCESS ASSISTANT- RAD OPERATIONS position at Amazon?
The salary for this PROCESS ASSISTANT- RAD OPERATIONS role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the PROCESS ASSISTANT- RAD OPERATIONS position at Amazon located?
This PROCESS ASSISTANT- RAD OPERATIONS role at Amazon is based in Thane, Maharashtra, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the PROCESS ASSISTANT- RAD OPERATIONS role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a PROCESS ASSISTANT- RAD OPERATIONS role in the Supply Chain/Transportation Management department at Amazon.
Which team or department does the PROCESS ASSISTANT- RAD OPERATIONS at Amazon belong to?
This PROCESS ASSISTANT- RAD OPERATIONS position is part of the Supply Chain/Transportation Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the PROCESS ASSISTANT- RAD OPERATIONS position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the PROCESS ASSISTANT- RAD OPERATIONS job at Amazon posted?
This PROCESS ASSISTANT- RAD OPERATIONS position at Amazon was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
PROCESS ASSISTANT- RAD OPERATIONS
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.