Process Analyst
pointclickcare
Process Analyst
pointclickcare· Revenue Operations
About this role
The Role
The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers.
What You’ll Do
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Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation.
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Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals.
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Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices.
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Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps.
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Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation.
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Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives.
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Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time.
Qualifications & Skills
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Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.
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Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership.
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Experience designing and documenting process maps, workflows, and business requirements.
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Strong organizational, project management, and problem-solving skills.
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Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives.
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Experience leveraging AI to streamline business processes; MS CoPilot, Miro, Claude is a plus
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Experience with Salesforce, Gainsight, Service Cloud, and Kantata.
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Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.
Frequently Asked Questions
What is the salary for the Process Analyst role at pointclickcare?
The listed salary for this Process Analyst position at pointclickcare is CAD 90K–100K. This is a remote Full Time role.
Is the Process Analyst job at pointclickcare remote?
Yes, this Process Analyst position at pointclickcare is remote, with team members based in Remote, Canada. You can work from home or anywhere in the supported regions.
Is the Process Analyst role at pointclickcare full-time or part-time?
This is listed as a Full Time position. It is posted as a Process Analyst role in the Revenue Operations department at pointclickcare.
Which team or department does the Process Analyst at pointclickcare belong to?
This Process Analyst position is part of the Revenue Operations department at pointclickcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Process Analyst position at pointclickcare?
Click the "Apply Now" button on this page. You will be redirected to pointclickcare's official application portal hosted on lever where you can submit your application directly.
When was the Process Analyst job at pointclickcare posted?
This Process Analyst position at pointclickcare was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Analyst
pointclickcare · 💰 CAD 90K–100K
You'll be redirected to pointclickcare's official application page on Lever.