As part of the META - Digital Customer Interface team, we play a key role in connecting META airlines with Digital Labs, ensuring airline business needs are translated into high‑quality digital solutions. Our responsibility spans the entire delivery lifecycle — from requirements gathering and solution definition to coordinating implementation and delivering to production. We work closely with airline stakeholders to understand their objectives, convert them into clear and actionable solutions, and collaborate with Digital Lab teams to ensure smooth and timely execution.

What we do: 

• Act as the single interface between airlines and Digital Labs

• Own end‑to‑end delivery, from idea to production 

• Translate business requirements into scalable digital solutions 

• Drive discussions, align stakeholders, and follow through to delivery 

If you enjoy working at the intersection of business, technology, and stakeholder collaboration, this is the kind of environment where you can make a real impact.

Key Accountabilities:

Requirements handling

• Gather and clarify customer requirements to ensure smooth delivery

• Find and influence common demands across digital customers portfolio to drive the product vision

• Provide the business perspective and ensure customer voice is heard in internal Digital forums.

• Upsell Amadeus products matching the demand

• Tracking of dependencies to Amadeus product features:

• Ensure committed dependencies are delivered in due time and raise early warnings

• Handle communication and mitigation plans in case of slippage

• Validate Amadeus deliveries match expectations in early stages

Technical consultant

• Give recommendations on some architectural or technical aspects in collaboration with our architects

• Coordinate Amadeus internal dependencies (e.g. PSS)

• Provide support to use Amadeus product features: functional and technical behaviours, configuration, documentation

• Help UI teams in collecting all required information to use product features

• Provide first level of investigation on defects raised to Amadeus products in the construction phase, and follow-up on them

Accountability end-to-end

• Design digital solutions

• Present to customer stakeholders from IT and Business organization the new features and the solutions

• Facilitate discussions with the different contributors to ensure delivery of working, maintainable solutions

• Create product vision, business objectives, and product requirements

• Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles

• Become the main point of contact for airline and represent airline internally

What We Can Offer You

•  A complete rewards offer: Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

• ️Hybrid policy with 50% attendance to Barcelona offices.

•  A truly global DNA: Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

•  Great opportunities to learn: Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 珞 A caring environment: Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

•  A flexible working model: We want our employees to do their best work, wherever and however it works best for them.

•  A diverse and inclusive community: We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

•  A Reliable Company: Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

•  A critical mission and purpose: At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Application process 

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé. 

Are you the one we’re looking for? Apply now! 

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.