Practice Coordinator (Full Time)

About US

Since 2002, Performance Optimal Health has redefined what outpatient care looks like bridging clinical expertise with a whole-person, proactive approach to health. Grounded in our signature Four Pillars; Exercise, Nutrition, Recovery, and Stress Management.  At Performance, we take a holistic approach to health and recovery, empowering clients to live better lives. Each client undergoes a personalized Optimal Health Assessment, allowing us to tailor their care plan using a variety of our services. These services are built around the Four Pillars of Optimal Health: exercise, nutrition, recovery, and stress management. Our highly trained professionals across all four pillars make each client’s journey their top priority.

We are excited to grow our team by adding a practice coordinator.  We are seeking a passionate, client-focused, positive, and hardworking individual who shares our commitment to health and wellness at Performance Optimal Health. In this role, you will prioritize the client experience and empower clients to live healthier, better lives while collaborating with our team of healthcare professionals.

Why This Role Excites

As a Practice Coordinator, you will play a vital role in the client experience, blending administrative expertise and exceptional hospitality to create a seamless and welcoming environment for clients and colleagues alike. You will report to the Practice Manager and collaborate with teams across physical therapy, wellness, and billing.

What You’ll Do

·    Act as a brand ambassador, well-versed in our history, services, brand standards, programs, and pricing. 

·    Manage first impressions, including greeting clients, providing site tours, answering phone calls, and responding to email requests. 

·    Ensure client preparedness for appointments by verifying insurance benefits, collecting co-payments, and updating records in electronic medical record (EMR) systems. 

·    Address client inquiries, feedback, and concerns promptly, escalating when necessary. 

·    Perform general administrative tasks such as data entry, scheduling, and document management (print/fax/scan). 

·    Maintain a clean, organized, and welcoming workspace with attention to detail. 

·    Collaborate cross-functionally with all departments to ensure efficient operations and a high-quality client experience. 

·    Utilize and manage data in customer relationship management (CRM) with accuracy. 

·    Communicate professionally with clients, clinical staff, and internal teams.

What You Bring

·    Exceptional customer service skills and a passion for client care. 

·    Strong organizational, analytical, multitasking, and communication abilities. 

·    Experience with Apple and Windows products, Microsoft Teams, and relevant software. 

·    Familiarity with EMR and CRM systems. 

·    Ability to manage multiple situations with poise and confidence. 

·    Self-starter with a strong work ethic and openness to new ideas. 

·    Proficiency in calendar management and scheduling. 

·    Associate degree in a related field and experience with Mindbody Online and/or Prompt systems preferred.

What We Offer

·       Access to cutting-edge technology 

·       Competitive compensation with progression pathways 

·       Medical, Dental, Vision, 401k with match

·       OneMedical, TalkSpace, KindBody subscriptions

·       CEU stipend, mentorship, residency opportunities, and specialty training 

·       Complementary infrared sauna, cryotherapy, Pilates, massage, and strength training

·       Supportive Clinical Community 

·       Medical, Dental, Vision, 401k (for those who qualify) 

·       Access to facilities at all locations 

·       Clinical and non-clinical career growth opportunities 

·       Internal and External Discounts 

·       Fun atmosphere