Practice Assistant

midihealthĀ· Practice Operations
Apply Now ā†—
šŸŒ RemotešŸ“ RemotešŸ’° USD 20+

About this role

Practice Assistant @ Midi Health šŸ‘©ā€āš•ļø

šŸ“ Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 5:00pm PSTĀ 

Weā€™re seeking a highly organized and detailā€‘oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management ā€” enhancing care delivery and clinician productivity.

Core Responsibilities

  • Clinical Documents & Chart Management
    Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.

  • Administration of Phone & Messaging
    Triage inbound admin calls and messages (Athena ā€œAdmin Phone Messagesā€), escalate or route to appropriate team members following defined protocols.

  • Medical Records Coordination
    Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate followā€‘ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them.

  • Slack Channel Operations
    Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.

  • Referrals Processing
    Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop.

  • Postā€‘Visit Documents
    Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.

Qualifications

  • Experience in telehealth operations, medical assistant support, or virtual healthcare administration
  • Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
  • Strong organizational skills with high attention to detail
  • Excellent written and verbal communication
  • Healthcare terminology and HIPAA compliance knowledge
  • Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)

*Preferred Qualifications:Ā 

  • Certified Medical Assistant Administrative (CMAA) or equivalent
  • Experience handling referrals and prior authorizations
  • Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations

Skills & Competencies

  • Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows
  • Empathetic, patientā€‘facing communication with clarity and courtesy
  • Selfā€‘starter with strong initiative and protocols mindset
  • Comfortable using Slack, ticketing systems, and remote tools to triage requests

Hours: Monday - Friday, 8:30am - 5:00pm PST *includes a 30minute unpaid lunchĀ 

What We Offer

  • Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.Ā 
  • Opportunity to join a fast-growing, mission-driven healthcare startup
  • Health, dental, and paid time off benefits
  • 100% remote work environment

#LI-MB1

At this time, Midi isĀ unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.comĀ email address. We willĀ never ask for payment of any kind during the application or hiring process.Ā If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us atĀ careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicantā€™s salary history.

Please find ourĀ CCPA Privacy Notice for California CandidatesĀ here.

Frequently Asked Questions

What is the salary for the Practice Assistant role at midihealth?
The listed salary for this Practice Assistant position at midihealth is USD 20+. This is a remote full-time role.
Is the Practice Assistant job at midihealth remote?
Yes, this Practice Assistant position at midihealth is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Which team or department does the Practice Assistant at midihealth belong to?
This Practice Assistant position is part of the Practice Operations department at midihealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Practice Assistant position at midihealth?
Click the "Apply Now" button on this page. You will be redirected to midihealth's official application portal hosted on greenhouse where you can submit your application directly.
When was the Practice Assistant job at midihealth posted?
This Practice Assistant position at midihealth was posted on Sep 16, 2026. Apply as soon as possible ā€” early applications are often reviewed first.
Practice Assistant
midihealth Ā· šŸ’° USD 20+
Apply for this role ā†—

You'll be redirected to midihealth's official application page on Greenhouse.