Employment Type:

Full time

Shift:

Day Shift

Description:

The Practice Manager is responsible for managing the daily administrative and technical support sections of a Medical Group clinic in accordance with established policies, procedures, and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. Oversees a large and/or complex practice(s) such as practice(s) with multiple locations, specialties and/or large number of providers.

ESSENTIAL FUNCTIONS 

• Lead day-to-day operations of assigned clinic location(s) to ensure proficient and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards. 
• Effectively lead, train and develop a team of employees including hiring, training and development, etc. Promotes personal growth/development and understanding among colleagues. 
• Presents problems in a professional manner and helps coordinate solutions inter- departmentally. Creatively seeks solutions to existing problems as well as potential problems. Creatively implements solutions to problems. 
• Creatively seeks new ideas to stay within budget guidelines while constantly improving the quality of health care delivered. 
• Ensures charging/ reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team. 
• Assists with documentation audits. 
• Partners with the Medical Director to ensure success within the clinic. 
• Prepares, monitors, and adjusts budget. 
• Develops, implements and monitors clinic objectives, processes, procedures, standards, and educational programs in conjunction with the mission and the philosophy of MercyOne Medical Group. 
• Works collaboratively with Medical Group Administration and other leaders to develop, evaluate and monitor standard processes based on best practices. 
• Develops and maintains quality assurance programs, i.e. nursing, accounting. 
• Proactively analyzes clinic operations to identify barriers or new opportunities. 
• Directs the maintenance of the physical environment and equipment. 
• Serves as a liaison between physicians and Medical Group Administration, promoting understanding and agreement in regard to future goals. 
• Directs, motivates, and evaluates activities of clinic employees, ensuring that clinic goals and expectations are met. 
• Ensures the impact of constant change is positive in nature to employees, patients, and physicians 
• Directs clinic in complying with applicable laws and regulations relative to clinic operations (i.e. OSHA, CLIA, COLA, HIPAA, Stark, etc.). 
• Ensures that patient concerns are addressed, and that appropriate and timely follow-up is performed. 

MINIMUM QUALIFICATIONS 

• Bachelor's degree in business, nursing, health administration, or related field required; or enrolled in a Bachelor’s Degree program and actively pursuing. In limited circumstances, internal candidates’ MercyOne leadership experience may be considered in lieu of education requirements at the sole discretion of MercyOne Medical Group senior leadership. 
• Preferred experience working in an organization of comparable size and complexity, preferably in healthcare. 
• Experience managing colleagues in a healthcare setting preferred 
• Experience working with physicians and advance practice providers preferred 
• Must demonstrate excellent communication skills in both verbal and written form. 
• Preferred experience working in an organization of comparable size and complexity, preferably in healthcare. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.