Pool Service Delivery and Sales Lead

Pool Service Delivery and Sales Lead

Own the operation. Drive growth. Deliver exceptional pool solutions.

• Take ownership of a key leadership role with real influence across our Pool Division
• Combine technical expertise, operational leadership, and sales in one role
• Join an award-winning business delivering premium residential swimming pool solutions

About Humphreys Landscaping

Humphreys Landscaping is an award-winning leader in premium residential landscaping and outdoor environments. Our Pools Division designs, builds, renovates, services, and maintains some of Auckland's finest residential swimming pools, delivering exceptional quality, technical expertise, and outstanding client service.

We are looking for an experienced Pool Service Delivery and Sales Lead to become the operational heart of our Pool Service team. This is more than a service coordination role. It is an opportunity to take ownership of the operational and commercial performance of the division, helping shape how we deliver exceptional service while driving growth, efficiency, and long-term client relationships.

If you enjoy building trusted client relationships, solving technical problems, leading operational delivery, identifying sales opportunities, and continually improving the way work gets done, we would love to hear from you.

About the Role

Reporting to the Divisional Head – Pools, you will play a pivotal role in the success of our Pool Division and the Pool Service team.

You will lead the end-to-end service delivery process, from responding to client enquiries and preparing technical quotations through to coordinating technician schedules, managing workflow, and ensuring every project is delivered safely, efficiently, and to the high standards our clients expect.

Success in this role comes from balancing commercial thinking with exceptional client service. You will identify opportunities to grow recurring revenue, optimise technician utilisation, improve systems and processes, and ensure every client receives an outstanding experience from first enquiry through to completed work.

Working closely with the Pool Service, Pool Valet, and wider Humphreys teams, you will help drive operational excellence while contributing to the continued growth and success of the division.

Your responsibilities will include:

• Lead the operational delivery and commercial performance of the Pool Service Division
• Drive profitable growth through technical expertise, quality solutions, and sales opportunities
• Coordinate resources, and workflow to maximise productivity and client satisfaction
• Build trusted client relationships and provide expert technical advice and solutions
• Improve operational performance through continuous improvement of systems and processes
• Contribute as a key member of the Pools Division leadership team, helping shape the future direction of the business

What You Will Bring

• Experience in swimming pool servicing or a similar technical service environment
• Experience preparing technical quotations and coordinating service delivery
• Commercial awareness with the ability to identify opportunities and convert them into profitable work
• Strong planning, organisation, and prioritisation skills
• Excellent communication skills and the ability to build lasting client relationships
• Confidence coordinating people, resources, and competing priorities
• A proactive, solutions-focused approach with strong attention to detail
• A genuine commitment to quality and exceptional client service

Why Join Humphreys Landscaping?

• Take ownership of a role where your ideas and decisions make a real difference
• Work with some of Auckland's finest residential swimming pools and premium clients
• Join a capable, supportive, and high-performing team committed to excellence
• Influence how the division operates through continuous improvement and innovation
• Competitive remuneration and benefits that recognise your experience and contribution
• Build your career within a growing, award-winning business

At Humphreys Landscaping, we believe exceptional results come from capable people who take ownership, work together, and continually look for better ways to serve our clients.

Ready to take the lead?

If you are looking for a role where you can combine technical expertise, commercial thinking, and operational leadership to make a genuine impact, apply now and help shape the future of our Pool Service Division.

We are always interested in hearing from talented people who share our passion for quality and client service. If this role is not quite the right fit but you have experience within the swimming pool industry, we would still love to hear from you.

www.humphreyslandscaping.co.nz