Player Support Representative / Email Support - TALENT POOLING

Side· Player Support
Apply Now ↗
🌍 Remote📍 Philippines📍 RemoteContract

About this role

About the Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. For more information, visit 

About This Opportunity

Please note, this listing is not for an immediate open position but for our Talent Pool. By applying, you express interest in being considered for future opportunities that align with your skills and experience.

These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the specific requirements of the player support opportunity.

Ready to Apply?

We’ve made it easy. Just click "Apply for this job"!

Technical Requirements

  • Windows 10+ or latest macOS (genuine copy preferred)
  • Minimum 8GB RAM, SSD, and i5 or better processor
  • 50+ Mbps internet speed with stable upload/download
  • Microphone and audio support
  • 1–2 USB-A ports (for our secure access device)

Required Skills

Tech & Support

  • Troubleshoot and resolve game-related issues
  • Handle multiple chats, emails, and calls
  • Document actions clearly in ticket systems

Soft Skills

  • Problem-solving, empathy, and concise communication
  • Adaptable across games, tools, and policies
  • Time-efficient without sacrificing quality

Professionalism

  • Player-first mindset with policy awareness
  • Accountable, collaborative, and security-conscious
  • Calm under pressure, friendly in tone

Language

  • Grammar-checked, clear, consistent writing
  • Follow internal style and phrasing guides

Bonus Points

  • Zendesk, Salesforce, or similar ticketing experience
  • Knowledge of game mechanics, updates, and consoles (PlayStation, Xbox, PC)
  • Passion for gaming and player communities

What’s in It for You 

  • Work directly with global gamers and improve real-time support skills 
  • Gain hands-on experience with technical troubleshooting and gaming platforms 
  • Be part of a collaborative, fun, and supportive team environment 

Frequently Asked Questions

Is the salary disclosed for the Player Support Representative / Email Support - TALENT POOLING position at Side?
The salary for this Player Support Representative / Email Support - TALENT POOLING role at Side is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Player Support Representative / Email Support - TALENT POOLING job at Side remote?
Yes, this Player Support Representative / Email Support - TALENT POOLING position at Side is remote, with team members based in Philippines, Remote. You can work from home or anywhere in the supported regions.
Is the Player Support Representative / Email Support - TALENT POOLING role at Side full-time or part-time?
This is listed as a Contract position. It is posted as a Player Support Representative / Email Support - TALENT POOLING role in the Player Support department at Side.
Which team or department does the Player Support Representative / Email Support - TALENT POOLING at Side belong to?
This Player Support Representative / Email Support - TALENT POOLING position is part of the Player Support department at Side. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Player Support Representative / Email Support - TALENT POOLING position at Side?
Click the "Apply Now" button on this page. You will be redirected to Side's official application portal hosted on workable where you can submit your application directly.
When was the Player Support Representative / Email Support - TALENT POOLING job at Side posted?
This Player Support Representative / Email Support - TALENT POOLING position at Side was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Player Support Representative / Email Support - TALENT POOLING
Side
Apply for this role ↗

You'll be redirected to Side's official application page on workable.