Platform Support Engineer (Operations)

Working as part of our Platform Support team, you will gain hands-on exposure to production systems, cloud infrastructure, monitoring, incident management and application deployments. Most importantly, we're looking for someone who is technically curious, enjoys troubleshooting and problem-solving, communicates well, and is keen to learn. We don't expect junior candidates to know everything from day one – training and support will be provided as you develop within the role 

The role also provides a strong foundation for future progression into areas such as DevOps, Software Development, Systems Administration and Infrastructure Engineering.

The successful candidate will be accountable for: 

• Participating in a 24/7
  shift rotation role as part of the platform support engineering team 

• Monitoring live services, ensuring platform stability 

• Following incident management processes and providing on-call capability; identifying, troubleshooting
  and escalating issues in an appropriate manner 

• Identifying environment and/or process improvements, gathering
  requirements and raising change requests 

• Working closely with the wider Development, DevOps
  and Infrastructure/Security teams to ensure appropriate attention is given to production/system reliability for both
  external customers and internal stakeholders. 
• Building and maintaining a strong knowledge of our products and services and being able to provide education and support on technical issues.
  

The ideal candidate will possess the following qualifications/skills: 

• Degree in Computer Science, Information Technology or a related technical field, or equivalent professional experience. 

• Familiarity with Windows and Linux operating systems, with an interest in developing stronger Linux and command-line skills.  

• Familiarity with any programming or scripting languages and an ability to read and understand code 

• Familiarity with monitoring and log aggregation tools. 

• Basic knowledge of networking concepts, such as protocols/ports,
  firewall
  rules and subnetting. 

• A proactive approach to troubleshooting, with the ability to take ownership of issues through to resolution or appropriate escalation. 

• Ability to work under pressure. 

• Good command of the English language, both verbal and written. 

• Team-oriented, with a willingness to collaborate and work towards shared goals. 

 Nice to have: 

• Previous technical experience through employment, internships, university work or personal projects. 

• Exposure to AWS cloud services (or similar) as well as troubleshooting experience, such as EC2, ELB, EKS, Lambda. 

• Exposure
  to Docker and/or Kubernetes. 

• Exposure to configuration management tools. 

The successful candidate will receive:

• Remuneration according to qualifications and experience
• 13th Salary
• Medical Insurance Scheme
• Provident Fund
• Access to MadBenefits app
• Inhouse fitness room with classes
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth
• Birthday Voucher and Birthday leave
• Weekly Monday breakfast
• Access to Wellapy platform