Client Support Engineer
origamirisk
Platform Support Engineer
lifesight· Technology
About this role
About us
Factori is a rapidly growing location and consumer intelligence company built for an AI-first world. Each day we ingest billions of privacy-compliant signals and maintain the world’s most comprehensive consumer, mobility and point-of-Interest database.
Our AI-driven insights help Fortune 500 brands, global media agencies and technology innovators decide where to invest, build and grow. Headquartered in New York City with hubs across APAC, EMEA and the Americas, we operate with the ownership mindset of a startup and the global footprint of an enterprise data leader.
About the Role
We’re looking for a Platform Support Engineer with 2–5 years of experience to ensure the reliability, availability, and performance of our cloud-native platforms. You’ll troubleshoot production issues, perform rapid root cause analysis using logs and telemetry, automate operational workflows, and work closely with engineering teams to continuously improve platform stability and customer experience.
What You’ll Do
- Monitor production platforms and services using observability tools to ensure high availability and performance.
- Investigate and resolve production issues using logs, metrics, traces, metadata, and SQL to perform effective root cause analysis.
- Collaborate with engineering teams to implement permanent fixes and improve platform reliability.
- Support production deployments, operational changes, and incident response.
- Develop automation and operational tooling using Python or Bash.
- Build dashboards, alerts, runbooks, and operational documentation.
- Leverage AI-assisted tools to accelerate debugging, troubleshooting, and operational efficiency.
What We’re Looking For
- 2–5 years of experience supporting cloud-native applications or production platforms.
- Strong troubleshooting and analytical skills with an engineering-first mindset.
- Proficiency in Python and SQL; Bash scripting is a plus.
- Good understanding of Linux, REST APIs, networking fundamentals, and distributed systems.
- Hands-on experience with observability tools such as Elasticsearch/Kibana, Grafana, Prometheus, Datadog, or New Relic.
- Experience with cloud platforms (GCP preferred, AWS/Azure acceptable), CI/CD, Git, Docker, and Kubernetes.
- Experience using AI tools such as ChatGPT, GitHub Copilot, Cursor, or Claude to improve engineering productivity.
You’ll Thrive Here If You
- Take ownership of production incidents and drive them to resolution.
- Enjoy solving complex problems using data, logs, and observability.
- Continuously improve systems through automation and operational excellence.
- Communicate effectively and collaborate in a fast-paced engineering environment.
Frequently Asked Questions
Is the salary disclosed for the Platform Support Engineer position at lifesight?
The salary for this Platform Support Engineer role at lifesight is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Platform Support Engineer position at lifesight located?
This Platform Support Engineer role at lifesight is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Platform Support Engineer role at lifesight full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Platform Support Engineer role in the Technology department at lifesight.
Which team or department does the Platform Support Engineer at lifesight belong to?
This Platform Support Engineer position is part of the Technology department at lifesight. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Platform Support Engineer position at lifesight?
Click the "Apply Now" button on this page. You will be redirected to lifesight's official application portal hosted on keka where you can submit your application directly.
When was the Platform Support Engineer job at lifesight posted?
This Platform Support Engineer position at lifesight was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Platform Support Engineer
lifesight
You'll be redirected to lifesight's official application page on keka.