Platform Lead
ciena· Ciena India Private Limited
About this role
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
We are looking for an experienced ServiceNow Platform Lead with a minimum of 8 years of experience to take technical and architectural ownership of our ServiceNow platform.
The ideal candidate must be an excellent developer, a strong solution architect, and a strategic thinker who can identify how ServiceNow can deliver measurable business value.
The candidate must be highly self-driven and capable of joining an existing ServiceNow environment, independently understanding its architecture, and taking ownership with minimal or no formal knowledge transfer.
Key Responsibilities
- Own the technical direction, architecture, stability, security, and overall health of the ServiceNow platform.
- Independently assess the existing platform, including configurations, customizations, applications, integrations, data models, security, and technical dependencies.
- Design scalable, secure, maintainable, and upgrade-friendly ServiceNow solutions.
- Perform hands-on development, configuration, troubleshooting, and code reviews.
- Ensure solutions follow ServiceNow best practices and use out-of-the-box capabilities wherever practical.
- Define and enforce standards for architecture, development, testing, deployment, documentation, and governance.
- Identify technical debt, platform risks, performance issues, and improvement opportunities.
- Identify opportunities to automate processes, improve user experience, and increase business value.
- Lead complex technical discussions, solution-design sessions, platform upgrades, and root-cause analysis.
- Create and maintain clear technical, architecture, integration, and support documentation.
- Guide developers, administrators, internal teams, and implementation partners.
Required Skills
- Experience as a ServiceNow Platform Lead, Technical Architect, Solution Architect, Lead Developer, or similar senior role.
- Strong ServiceNow development and scripting skills.
- Proven experience designing and delivering complex ServiceNow solutions.
- Strong understanding of ServiceNow architecture, integrations, security, data models, performance, testing, release management, and upgrades.
- Ability to understand an unfamiliar ServiceNow environment independently and become productive quickly.
- Strong problem-solving, analytical, and decision-making skills.
- Excellent verbal and written communication skills.
- Excellent technical documentation skills.
- Ability to work effectively with business stakeholders, technical teams, leadership, and vendors.
- Strong sense of accountability and platform ownership.
- Experience with ITSM, CMDB, Asset Management, App Engine, Service Portal or Employee Center, Automated Test Framework, Discovery, Service Mapping, Performance Analytics and Strategic Portfolio Management.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Frequently Asked Questions
Is the salary disclosed for the Platform Lead position at ciena?
The salary for this Platform Lead role at ciena is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Platform Lead position at ciena located?
This Platform Lead role at ciena is based in Gurugram. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Platform Lead role at ciena full-time or part-time?
This is listed as a Full time position. It is posted as a Platform Lead role in the Ciena India Private Limited department at ciena.
Which team or department does the Platform Lead at ciena belong to?
This Platform Lead position is part of the Ciena India Private Limited department at ciena. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Platform Lead position at ciena?
Click the "Apply Now" button on this page. You will be redirected to ciena's official application portal hosted on workday where you can submit your application directly.
When was the Platform Lead job at ciena posted?
This Platform Lead position at ciena was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Platform Lead
ciena
You'll be redirected to ciena's official application page on Workday.