Pit Manager

Responsibilities 

Under the direction of the Shift Manager, the incumbent performs functions of a Pit Manager on an assigned shift. Responsible for overall management of a multiple amount of casino table games for a particular shift. Reviews game spread & staffing levels and recommends policy changes in accordance with Gaming Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation. 

PRIMARY RESPONSIBILITIES 

• Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play. 

• Promote positive public relations and creates an enjoyable atmosphere for all customers. 

• Amicably resolve customer related issues in a timely manner.   

• Ensure the protection of customer’s rewards and credit lines.  

• Create and ensure a fun-filled, entertaining, and exciting environment.  

• Attain maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product. 

• Properly staff and schedule the Table Games department efficiently keeping in mind special events, weather, and business conditions. 

• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, and engagement. 

• Work diligently to support the Hard Rock culture and team philosophy throughout the department and property. 

• Act as a role model to all employees, always present oneself as a credit to Hard Rock and encourage other team members to do the same.  

• Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling. 

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service. 

• Comply with all departmental and company policies including Hard Rock’s business ethics guidelines. 

• Comply with all regulatory requirements. 

• Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. 

• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. 

• Insure adherence to all IGC gaming regulations and statues. 

Qualifications 

QUALIFICATIONS 

High school diploma or equivalent. Minimum of two years as a Floor Supervisor in a casino. 

Additional Details 

SKILLS 

• Strong leadership and interpersonal skills  

• Excellent interpersonal, oral and written communication skills. 

• Meticulous, organized and accurate 

• Extreme confidentiality. 

• Familiarity with a variety of computer systems and applications. 

• Be flexible to work varying shifts and time schedules as needed. 

• Communicate effectively with all levels of employees and guests. 

• Manage multiple details and tasks concurrently in a changing environment. 

• Able to work effectively in a team environment. 

• Analyze and think about how possible solutions impact on the entire operation. 

PHYSICAL DEMANDS 

• Ability to stand and sit for extended periods of time. 

• Ability to walk distances. 

• Ability to lift 30 to 40 lbs. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. 

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.