Pharmacy Nurse Care Coordinator

About IHI

At Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting, and other hematologic disorders, and to their families.

What You Will Do

As the Pharmacy Nurse Care Coordinator, you will provide advanced clinical coordination for patients with bleeding disorders. In this role you will support individualized treatment plans, manage complex patient cases, and collaborates closely with IHI physicians and multidisciplinary teams. The coordinator plays a key role in adherence monitoring, insurance navigation, and specialty-medication logistics.

The Opportunity

• Instructs pharmacy patients on factor dosing, new product education, assess patient needs and direct patients to immediate care when necessary. Provide detailed patient education on medication administration, bleed recognition, and emergency protocols.
• Coordinate complex patient cases, facilitate triage and prompt communication of nursing assessments to providers and ensure accurate electronic medical record (EMR) documentation.
• Provides effective cooperation and communication with other team members in the pharmacy and billing departments to ensure all patient needs are met and financial risks to the IHI are minimized.
• Works with pharmacists to support individualized dosing plans and factor-utilization reviews.
• Identifies trends in patient care and needs and make recommendations/implement programs to improve patient services.
• Monitor adherence, factor usage, and bleed tracking including Infusion log review and education.
• Conducts home visits and needs assessments.
• Monitors and facilitates factor order completion and non-factor prescriptions.
• Assists with home-infusion training and troubleshooting.
• Assists with scheduling clinic visits, follow-ups, and telehealth appointments.
• Supports patients in understanding treatment plans and bleed management instructions.
• Document patient interactions, refill requests, and care-coordination activities in the EMR.
• Assists the pharmacy team in with collecting clinical data (bleed logs, factor usage, adherence).
• Maintains accurate patient records and communication logs.

• Valid Rn or LPN license in the state of Indiana
• ASN or BSN degree
• All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role.  

This position is open to residents of the State of Indiana, and requires routine presence at our Center in Indianapolis, IN. Frequency of on-site presence is dependent upon role and department needs.

Why join our team?

IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.

IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.

IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.

IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.

Innovative Hematology, Inc. is an Equal Opportunity Employer.