Cost & Strategic Processing Relationship Manager
ACI Worldwide
Pet Relationship Manager
petfully· Healthcare - Clinic
About this role
About Us:
Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care, training services and a one-stop solution for pet supplies.
Supertails.com is differentiated by its unique proposition of being a fully digital tele-health consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery service available across the country, the brand aims to bring the pet parents closer to the largest assortment of pet supplies from India and across the globe.
In our next phase of growth, we are looking to bring international benchmarks of Pet Health Care services to India by creating an ecosystem of physical outlets across the nation.
About the role:
Do you have a passion for pets and a knack for building relationships? Are you a natural advocate who thrives on helping others? If so, then the Pet Relationship Manager role at Supertails might be the purrfect fit for you!
As a PRM, you'll be the friendly face that welcomes pet parents and their companions through our doors. You'll wear many hats, acting as a client service representative, a wellness advocate, and a concierge for all things pet-related. Your primary mission is to build trust and lasting relationships with our pet parents, ensuring a seamless and positive experience at every visit.
Detailed Job Description:
- First impressions matter! You'll be the first point of contact for pet parents, setting the tone for their visit.
- Manage customer journey and visit schedule calendar for Vets, Groomers, and customers.
- Answering questions, addressing concerns, and providing clear communication about services and products.
- Consultative selling, cross selling and upselling of products and services.
- Manage shelf space, display and merchandising.
- Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and processing transactions.
- Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment.
- Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized.
- Maintain the service levels and adherence to Standard operating procedures of the Facility.
Skills and Competencies:
- Strong inter-personal skills & relationship building.
- Keep interest in consultative selling and customer in-sighting.
- Excellent communication and interpersonal skills, with the ability to build rapport with people from all walks of life.
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Positive attitude, empathy, and a willingness to go the extra mile for clients.
Experience requirement:
Must haves: 1+ years experience in retail store/client facing.
Basic computer literacy is required.
Pet parenting experience is a plus.
Experience in managing a clinic and a grooming centre is a plus.
Experience in Pet/Human Health care is a plus.
Salary Structure: As per industry standards
Frequently Asked Questions
Is the salary disclosed for the Pet Relationship Manager position at petfully?
The salary for this Pet Relationship Manager role at petfully is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Pet Relationship Manager position at petfully located?
This Pet Relationship Manager role at petfully is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Pet Relationship Manager role at petfully full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Pet Relationship Manager role in the Healthcare - Clinic department at petfully.
Which team or department does the Pet Relationship Manager at petfully belong to?
This Pet Relationship Manager position is part of the Healthcare - Clinic department at petfully. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Pet Relationship Manager position at petfully?
Click the "Apply Now" button on this page. You will be redirected to petfully's official application portal hosted on keka where you can submit your application directly.
When was the Pet Relationship Manager job at petfully posted?
This Pet Relationship Manager position at petfully was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Pet Relationship Manager
petfully
You'll be redirected to petfully's official application page on keka.