Personal Lines Customer Services Representative

bbinsurance· 001 Brown & Brown, Inc
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📍 Meridian, ID, USAFull time
Full time001 Brown & Brown, Inc

About this role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Meridian, ID!   

 

Responsible for responding to client requests and questions in a high-volume call center. Provides prompt, efficient, high-quality service.  Assists in the production of new/enhanced accounts and retention of existing accounts. 

 

How You Will Contribute:   

  • Receives phone calls requesting quotes, changes to existing coverage and/or new policies and asking questions.  Completes changes/requests within 24 hours of receipt. 

  • Determines acceptability and placement of coverage, completes applications or endorsements and collects premiums if applicable.  

  • Binders and/or policy or endorsement requests are to be completed within 24 hours of date quoted to client.   

  • Responds to client requests for certificates of insurance or auto ID cards.  

  • Receives and reviews all terminations and cancellations to determine action to be taken and takes necessary action upon receipt.   

  • Handles premium collection through forms, letters and request cancellation of policies when necessary.   

  • Maintain a concern for timeliness and completeness when interacting with clients, agency and carrier personnel to minimize potential errors and omissions of claims.   

  • Actively seeks referrals from current clients to solicit new business prospects.   

  • Performs a broad variety of administrative duties and staff support services for an assigned group or leader. 

  • Processes a variety of confidential information and documents securely.  

  • Provides training and support to new members of the team.   

 

Licenses & Certifications:   

  •  P&C licensed preferred; or able to obtain within 90 days.   

 

Skills & Experience to be Successful:  

  • High school diploma or equivalent required; Bachelor’s degree preferred. 

  • Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.). 

  • Strong oral and written communication skills. 

  • Exceptional customer service and interpersonal skills. 

  • Demonstrated critical thinking and problem-solving skills. 

  • 6 months P&C insurance experience. 

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.


Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. 

Frequently Asked Questions

Is the salary disclosed for the Personal Lines Customer Services Representative position at bbinsurance?
The salary for this Personal Lines Customer Services Representative role at bbinsurance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Personal Lines Customer Services Representative position at bbinsurance located?
This Personal Lines Customer Services Representative role at bbinsurance is based in Meridian, ID, USA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Personal Lines Customer Services Representative role at bbinsurance full-time or part-time?
This is listed as a Full time position. It is posted as a Personal Lines Customer Services Representative role in the 001 Brown & Brown, Inc department at bbinsurance.
Which team or department does the Personal Lines Customer Services Representative at bbinsurance belong to?
This Personal Lines Customer Services Representative position is part of the 001 Brown & Brown, Inc department at bbinsurance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Personal Lines Customer Services Representative position at bbinsurance?
Click the "Apply Now" button on this page. You will be redirected to bbinsurance's official application portal hosted on workday where you can submit your application directly.
When was the Personal Lines Customer Services Representative job at bbinsurance posted?
This Personal Lines Customer Services Representative position at bbinsurance was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Personal Lines Customer Services Representative
bbinsurance
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