People Performance & Experience Manager

The Opportunity

Join Informed Solutions and help shape how our people learn, grow and thrive.

We're looking for an experienced People Performance & Experience Manager professional to lead the evolution of colleague development, employee experience and engagement across our growing organisation.

Working alongside consultants and business professionals delivering some of the UK's most impactful #tech4good digital transformation programmes, you'll play a key role in creating an environment where people can build rewarding careers, develop their capability and perform at their best.

As part of our People Services team, you’ll work closely with leaders across the business to strengthen performance, career progression, employee experience, engagement and organisational effectiveness. You’ll lead the development of practical frameworks and initiatives that help colleagues understand what is expected of them, perform at their best and build meaningful careers with Informed.

You’ll work in partnership with our Learning & Development Advisor to identify the organisational capabilities and development priorities needed to support our business strategy. The L&D Advisor will lead the design, coordination and delivery of learning activities, while you’ll ensure these are informed by performance insights, career pathways and the wider needs of the business.

This is an excellent opportunity for someone who enjoys influencing others, improving how organisations develop their people and creating positive employee experiences, while remaining close enough to delivery to see ideas become reality.

About Us

Founded in 1992, Informed Solutions is an internationally recognised digital transformation consultancy.

We design and deliver innovative digital, data and technology solutions that enable organisations to modernise services, unlock insight from data and deliver better outcomes for citizens and customers.

Our multi-Queen's Award-winning platforms and services support globally recognised organisations across sectors including:

• Civil Defence
• Healthcare
• Sustainable Environment
• Land and Asset Management
• Digital Democracy

Our work focuses on solving complex, real-world challenges where technology, data and human insight combine to deliver lasting impact.

About the Role

People are at the heart of everything we do.

As our People Performance & Experience Manager, you’ll be the subject matter lead for performance, career progression, employee experience and engagement. Working closely with the Head of People Services, you’ll shape and continually improve the frameworks and experiences that help our people perform, progress and build meaningful careers with Informed.

You’ll partner with leaders and managers across the organisation to strengthen performance, improve the colleague experience and embed consistent, scalable approaches across the employee lifecycle. This will include our performance and appraisal framework, career pathways, onboarding and early performance, manager effectiveness, engagement and recognition.

While you’ll contribute to the development of our people strategy, your primary focus will be turning that strategy into practical, high-impact initiatives that deliver measurable improvements for our people and the business.

You’ll work closely with our Learning & Development Advisor to identify capability priorities arising from performance insights, career pathways and business needs. The Advisor will design and deliver learning activities, while you’ll ensure development priorities remain connected to our wider people strategy and organisational goals.

Success in this role means creating greater clarity around performance and progression, enabling managers to build high-performing teams, improving the colleague experience and using evidence and insight to continually strengthen how we support our people.

Key Responsibilities

You'll:

• Lead the continuous improvement of colleague development, employee experience and engagement initiatives.
• Shape and oversee leadership and management development programmes, working alongside the Learning & Development Advisor to ensure effective delivery.
• Lead the ongoing development of InformedACADEMY© and our wider development framework.
• Enhance onboarding, career development and progression pathways to support long-term colleague growth.
• Partner with leaders and managers to identify capability needs and embed effective development initiatives.
• Lead employee engagement, feedback and recognition initiatives that strengthen culture and colleague experience.
• Identify opportunities to improve organisational capability, employee experience and overall effectiveness.
• Evaluate the impact of development and engagement initiatives, using insight to inform future priorities.

HR Advisory & Stakeholder Support

• Provide trusted HR advice across performance, development, wellbeing and employee experience matters.
• Coach and support managers to develop confident, engaged and high-performing teams.
• Build strong relationships across the organisation, providing practical guidance and constructive challenge where appropriate.
• Support the consistent application of people policies, processes and best practice.

Continuous Improvement & Insight

• Use employee feedback, engagement surveys and people data to identify trends and opportunities for improvement.
• Translate insight into practical recommendations that improve colleague experience and organisational effectiveness.
• Measure the effectiveness of development and engagement initiatives and recommend enhancements.
• Contribute to wider People Services projects and organisational development initiatives.

Leadership & Collaboration

• Act as the lead specialist for People Development & Experience within the People Services team.
• Provide day-to-day guidance, coaching and support to the Learning & Development Advisor.
• Work collaboratively across People Services to deliver a joined-up colleague experience.
• Balance strategic thinking with a practical, delivery-focused approach to implementing improvements.

What We’re Looking For

You'll ideally have experience in a People Development, Employee Experience, Learning & Development or HR role within a professional services, technology or other knowledge-led environment.

You'll bring:

• Experience leading or delivering employee development, engagement or organisational improvement initiatives.
• Strong HR advisory experience and confidence supporting managers on a range of people matters.
• A good understanding of learning, leadership development and employee experience principles.
• Experience working with stakeholders to identify capability needs and implement practical solutions.
• Excellent relationship-building and influencing skills.
• The ability to coach, support and constructively challenge managers.
• Experience using people data and employee feedback to inform decision making.
• Strong organisational skills with the ability to manage multiple priorities.
• A collaborative approach and a passion for creating positive colleague experiences.

A CIPD Level 5 qualification (or equivalent) would be an advantage, although we'll happily support the right person in achieving this.

Personal Qualities

We're looking for someone who:

• Takes initiative and proactively drives improvement.
• Builds credibility and trusted working relationships across the organisation.
• Is passionate about helping people grow, develop and succeed.
• Enjoys improving colleague experience, development and organisational effectiveness.
• Demonstrates sound judgement, emotional intelligence and professionalism.
• Balances strategic thinking with a pragmatic, delivery-focused approach.
• Brings curiosity, initiative and a continuous improvement mindset.
• Thrives in evolving environments where priorities continue to develop.

Key Competencies for Success

In this role you will demonstrate:

• Strong stakeholder engagement and influencing skills.
• Sound professional judgement and thoughtful decision-making.
• Resilience and adaptability in changing environments.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• The ability to build trust and credibility across all levels of the organisation.
• A commitment to continuous improvement and delivering positive outcomes.

We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

• InformedACADEMY© – excellent career development opportunities through our award-winning personal and professional development programmes.
• Professional accountancy study support available.
• Industry leading health and wellbeing plan.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme*
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals

*Qualifying period applies

Culture

Our culture is built around innovation, excellence and integrity.

We are a collaborative community of technologists, consultants and problem-solvers who enjoy working together to tackle complex challenges.

We believe the best ideas emerge from diverse perspectives and inclusive environments, and we actively foster a culture where everyone feels supported to contribute, grow and succeed.

We invest deeply in our people because we know our success depends on curious minds, collaborative thinking and continuous learning.

By joining Informed Solutions, you will help shape the experiences, development and growth of the people who deliver technology solutions that make the world a smarter, safer, greener and healthier place.