People Operations Coordinator

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. 

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. 

WHY BOX NEEDS YOU  

Our People Operations Coordinator will play a critical role in fulfilling the People Operations Team’s mission to design, continually develop, and reliably deliver People programs, processes, and systems that help grow our business at scale. 

This role will help shape the employee experience for all Boxers by providing efficient world-class service and thoughtful curation of moments-that-matter in Boxers’ lives.  You will serve as the backbone of our processes across the employee lifecycle, all while learning alongside a highly collaborative (and fun!) team. 

WHAT YOU'LL DO 

• Japan Onboarding & Operations Support 
  • Take ownership of the new hire system and process onboarding to enhance the Boxer experience and ensure they feel supported from Day 1. 
  • Manage and coordinate the Japan onboarding schedule, send welcome emails to both Full-Time Employees (FTE) and Contingent Workers (CW), facilitate welcome sessions, manage first-day-of-the-month administrative tasks, edit the new hire pathway, administer Google Calendar schedules, and manage swag inventory. 
• Learning & Development (L&D) Support 
  • Act as a learning partner for basic training courses by utilizing zoom features, marking attendance, and organizing other housekeeping items. 
  • Track employee’s completion of mandatory trainings and make necessary communication. 
  • Support specific senior leadership learning programs 
• HRIS (Workday) & Ticketing System (ServiceDesk) Administration 
  • Lead operational support efforts, complete data entry, and audit manager transactions in HRIS (Workday) and other systems with a high degree of accuracy across the employee lifecycle (from onboarding to exit). 
  • Provide top-notch administrative support for Boxers and the People team by taking the lead on People ticketing system (ServiceDesk) queries, resolving issues, and escalating to appropriate groups when necessary. 
• Culture, Community & Boxer Support 
  • Support Culture & Community initiatives and provide dedicated support for Employee Resources Community, Club Actvities, and Farm Boxers (disability hiring). 
  • Provide ad-hoc HR support and collaborate with global/regional partners to ensure smooth, consistent processes and compliance with key controls. 
• Japan-Specific Operations 
  • Handle purchasing-related tasks for the Japan People team. 
  • Maintaining digital file/ paper hygiene 
  • Assist with recruiting duties, including candidate sourcing and interview scheduling. 
• Ad-hoc Projects 
  • Act as the administrator for AI Automate tools to streamline and optimize People Operations processes. 
  • Work on ad-hoc People Operations projects as assigned to support organizational growth and scale, while fostering your own professional development as a HR generalist. 

WHO YOU ARE  

• HR & L&D related experience, preferably in IT/SaaS industry. 
• Communication Skills: Excellent verbal and written communication skills in both Japanese and English. 
• 4‐Year University Degree is required. 
• Positive & Service-Oriented Mindset: Exhibit a positive disposition and a strong passion for helping and assisting others. Demonstrate a proactive, hands-on attitude with a willingness to take on various tasks and responsibilities for the greater good of the company. 
• Attention to detail: produce consistent, high-quality, and accurate deliverables while dealing with a high volume of data & information 
• Adaptability: Quickly understand and adapt to new situations and business problems, and changing environments. 
• Relationship Building: Possess a proven track record of building strong, collaborative relationships with cross-functional partners and global stakeholders across time zones. 
• Discretion: Operate with discretion, integrity, and respect with engaging with sensitive issues or information. 
• Tech-Savviness & Automation Mindset: Strong interest or experience in utilizing and learning new technologies (e.g., MS Office, Workday, ServiceDesk, Box for HR) and automation platforms (e.g., AI Automate) to optimize and simplify repetitive administrative workflows. 

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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