Sales Executive
Focus Group
PCI Engineer
Focus Group· Silver Lining
About this role
We're Hiring: PCI Engineer
Location: Whiteley (Office Based)
Salary: Competitive salary
Hours: Full Time, Monday to Friday, plus participation in an out-of-hours support rota
About Silver Lining
Silver Lining, part of the Focus Group family, delivers secure communications and PCI compliance solutions to businesses across the UK.
We're looking for a PCI Engineer to join our specialist team in Whiteley. This is a varied, hands-on role supporting our PCI platform and underlying infrastructure. From troubleshooting SIP and VoIP issues to analysing packet captures, onboarding customers, and maintaining Linux-based systems, no two days are the same.
What You'll Do
- Investigate and resolve customer incidents on our PCI platform.
- Analyse PCAPs using tools such as Wireshark.
- Troubleshoot SIP, VoIP, and media-related issues.
- Configure and onboard new customer environments.
- Support Linux systems and perform routine platform maintenance.
- Work with customers, carriers, and technology partners to resolve faults.
- Assist with datacentre deployments and hardware maintenance.
- Participate in out-of-hours support and planned maintenance activities.
What We're Looking For
Essential
- Experience with SIP and VoIP technologies.
- Strong troubleshooting and analytical skills.
- Experience capturing and analysing packet traces.
- Good understanding of IP networking.
- Linux administration experience.
- Excellent communication skills.
- Full UK driving licence.
Desirable
- Juniper networking experience.
- Knowledge of SBCs, RTP, and hosted voice platforms.
- Datacentre experience.
- Exposure to virtualisation and scripting (Bash, Python, PowerShell).
- Experience within telecoms, MSP, or service provider environments.
Why Join Us?
As part of the Focus Group family, Silver Lining combines specialist expertise with the backing of one of the UK's leading technology providers. You'll have the opportunity to develop your skills, work with cutting-edge technologies, and play a key role in delivering secure, business-critical solutions.
If you're a curious problem-solver with a passion for technology, we'd love to hear from you.
IND1
Frequently Asked Questions
Is the salary disclosed for the PCI Engineer position at Focus Group?
The salary for this PCI Engineer role at Focus Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the PCI Engineer position at Focus Group located?
This PCI Engineer role at Focus Group is based in Whiteley, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the PCI Engineer role at Focus Group full-time or part-time?
This is listed as a Full time position. It is posted as a PCI Engineer role in the Silver Lining department at Focus Group.
Which team or department does the PCI Engineer at Focus Group belong to?
This PCI Engineer position is part of the Silver Lining department at Focus Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the PCI Engineer position at Focus Group?
Click the "Apply Now" button on this page. You will be redirected to Focus Group's official application portal hosted on workable where you can submit your application directly.
When was the PCI Engineer job at Focus Group posted?
This PCI Engineer position at Focus Group was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
PCI Engineer
Focus Group
You'll be redirected to Focus Group's official application page on workable.