Brokerage Officer
hcmportal
PCA Agent
hcmportal· E19 UPS CSTC Ireland
About this role
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.
Responsibilities:
- Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
- Analyzes and resolves Preferred account issues.
Qualifications:
- High school diploma, GED, or International equivalent
- Strong oral and written communication skills
- Strong problem solving skills
- Previous customer service experience - Preferred
- Self Billing knowledge would be an advantage
- Excel Skills
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Frequently Asked Questions
Is the salary disclosed for the PCA Agent position at hcmportal?
The salary for this PCA Agent role at hcmportal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the PCA Agent position at hcmportal located?
This PCA Agent role at hcmportal is based in IE - DUBLIN AIRPORT (IEDUN), IE - DUBLIN CENTER (IEDUB), IE - DUBLIN GAC OFFICE (IEDUI). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the PCA Agent role at hcmportal full-time or part-time?
This is listed as a Full time position. It is posted as a PCA Agent role in the E19 UPS CSTC Ireland department at hcmportal.
Which team or department does the PCA Agent at hcmportal belong to?
This PCA Agent position is part of the E19 UPS CSTC Ireland department at hcmportal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the PCA Agent position at hcmportal?
Click the "Apply Now" button on this page. You will be redirected to hcmportal's official application portal hosted on workday where you can submit your application directly.
When was the PCA Agent job at hcmportal posted?
This PCA Agent position at hcmportal was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
PCA Agent
hcmportal
You'll be redirected to hcmportal's official application page on Workday.