Payroll Services Associate III
Conduent
Payroll Services Associate III
About this role
Job Family Description
Provides client support services related to HR operations and Payroll processing
Responsibility Statements
- Receives, investigates, and provides detailed answers to employees (phone calls and emails) regarding payroll information and procedures, including pay schedules, deductions, time keeping records and others, adhering to the service metrics requirements.
- Serves as the first-level support to customer inquiries escalating more complex inquiries to Payroll Administrator.
- Maintain accurate records of discussions or correspondences with customers using company provided application.
- Handle complaints, provide appropriate solutions and alternatives within an established timeline and follow up to ensure resolution.
- Recommend process improvement to management by collecting customer information and analyzing needs
- Keep abreast of payroll updates and changes to provide current information
- Maintain high levels of Customer Service, including patience, active listening, clear communication and empathy.
- Performs other duties as assigned
- Complies with all policies and standards
- Typing Speed Requirement 20WPM
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Frequently Asked Questions
Is the salary disclosed for the Payroll Services Associate III position at Conduent?
The salary for this Payroll Services Associate III role at Conduent is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Payroll Services Associate III position at Conduent located?
This Payroll Services Associate III role at Conduent is based in Montego Bay, Saint James, Jamaica. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Payroll Services Associate III position at Conduent?
Click the "Apply Now" button on this page. You will be redirected to Conduent's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Payroll Services Associate III job at Conduent posted?
This Payroll Services Associate III position at Conduent was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Payroll Services Associate III
Conduent
You'll be redirected to Conduent's official application page on oraclecloud.