Payroll Delivery, Specialist

GENERAL INFORMATION 

Role 

Payroll Specialist - JL2 

Reporting To 

Payroll Service Manager 

Direct Reports 

None 

II.  ROLE DESCRIPTION  

Overall objective of the Role  

Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies. 

Main Responsibilities 

Key responsibilities: 

• Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasks 

• Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds 

• Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities 

• Be able to understand and interpret a payslip 

• Be able to understand and follow the payroll calendar 

• Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities 

• Ability to recognize and deal appropriately with sensitive and confidential information 

• Produce and understand standard and client specific payroll reports including statutory year end reporting needs 

• Review and validate data for accuracy and completeness and initiates corrections per the defined standards 

• Answer payroll related questions and requests 

• Support and execute SOC1 Controls 

• Maintain and apply defined work instructions (DWIs) 

• Perform Transactions with Third parties 

• Provide clear knowledge transfers to peers 

• Support the Root Cause Analysis (RCA) process 

• Support and manage system maintenance testing 

• Support technical issue coordination and resolution 

• Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures 

• Participates in projects and activities as needed and assigned 

Key Criteria to monitor performance  

•  Adherence to all Security and Compliance procedures 

• 100% Attainment of customer SLA agreements 

• Adherence to quality standards 

• Demonstrate professionalism and act responsibly 

NGA Core Competencies 

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook 

• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement 

• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities 

• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities 

• Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way 

IV. REQUIRED EXPERIENCE 

Professional / 

Job Experience 

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint 

• Flexibility to support a global and fast paced environment  

• Attention to detail 

• Excellent written and verbal skills 

• Self-motivated and a willingness to learn  

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures 

Academic Degree 

Education and Training 

Essential  

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience 

• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. 

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred 

Desirable  

• Experience working with HR and payroll data