Director of Product
betsson
Payments Quality Analyst
betsson· Operations
About this role
The function of the Payments & Fraud Trainer and Quality Analyst is to ensure that all Payments Analyst and Shift Leaders are fully trained on their required tasks
Main Responsibilities:
The main responsibilities include but are not limited to:
- Acclimate new hires to the business and conduct orientation sessions as well as be of support and a mentor.
- Create comprehensive and effective training and knowledge/skill developing programme.
- Liaising with managers to determine training needs and schedule training sessions.
- Direct structured learning experiences and monitor their quality results.
- Conducting of periodical refresher training and tests to ensure both PA and SL are at an optimal level of skill and knowledge.
- Assess training effectiveness to ensure incorporation of taught skills and knowledge into employees work behaviour.
- Gathering of information relevant to the teams, compiling and updating of knowledge base.
- Upkeep of Knowledgebase
- Deliver training courses.
- Periodically evaluate ongoing training programs to ensure that they reflect any changes and still relevant to current practises.
- Stay updated with new trends, tools, and processes.
- Scoping of information when new PSP’s are introduced, prepare articles and relevant training.
- Be the point of reference for the Payments Analyst/Shift Leaders when questions arise, 2nd opinion required and validation on action taken is needed.
- Agent’s quality reviews
- In conjunction with the Team Leaders, check, analyse and report Payments Analysts and Shift Leader quality results. To fill in Training Documents and reports
- To create and schedule in new training groups.
- Assist in day-to-day tasks when needed
Requirements for the role:
- At least 2 years experience in Payments and Fraud
- Prior experience as a trainer or a similar position
- Prior Customer support experience
- Excellent interpersonal and communication skills.
- Excellent organizational skills.
- Excellent presentation, and problem-solving skills
- Excellent people management skills
- Ability to work efficiently in a fast-paced environment
Frequently Asked Questions
Is the salary disclosed for the Payments Quality Analyst position at betsson?
The salary for this Payments Quality Analyst role at betsson is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Payments Quality Analyst position at betsson located?
This Payments Quality Analyst role at betsson is based in Malta. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Payments Quality Analyst at betsson belong to?
This Payments Quality Analyst position is part of the Operations department at betsson. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Payments Quality Analyst position at betsson?
Click the "Apply Now" button on this page. You will be redirected to betsson's official application portal hosted on greenhouse where you can submit your application directly.
When was the Payments Quality Analyst job at betsson posted?
This Payments Quality Analyst position at betsson was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Payments Quality Analyst
betsson
You'll be redirected to betsson's official application page on Greenhouse.