Payment Operation specialist

Job Responsibilities

1. Monitoring & Data Analysis (Channel Operations)

• Monitor daily transaction data of payment channels, and track the performance of different regions, currencies (e.g., SGD, USD, EUR, etc.) and payment methods (credit cards, local e-wallets, etc.).
• Identify transaction anomalies and potential risks through data insights, communicate and resolve issues with payment providers in a timely manner to ensure the stability of the payment process.

2. Business Growth & Campaign Planning (Business Operations)

• Plan and launch region-specific business activities periodically in line with the company’s business strategy.
• Design incentive programs for specific currencies or payment methods, optimize user payment experience, and be directly responsible for the growth of Total Payment Volume (TPV).

3. Channel Onboarding & Documentation Management (Channel Coordination)

• Conduct daily liaison with global payment providers, follow up on channel applications, compliance reviews and all paperwork throughout the integration process.
• Complete application forms accurately and follow up on business emails efficiently to ensure smooth progress of channel expansion.

Job Requirements

• Academic Background: Bachelor’s degree or above; Finance, International Trade, E-Commerce or related majors are preferred.
• Industry Experience: Familiar with the cross-border payment industry, with knowledge of mainstream international/regional payment products and multi-currency settlement processes.
• Data Sensitivity: Strong data analysis skills, able to extract core issues from complex transaction reports.
• Communication & Coordination: Excellent communication skills and business writing skills; fluent in written and spoken English (required for handling foreign channel emails and documents).
• Work Ethic: Detail-oriented, patient with routine paperwork, and capable of managing multiple tasks simultaneously.