Patient Support Coordination Manager

BIOAXIS Healthcare, an IQVIA business, the largest company that specializes in the provision of high-quality Patient Education and Care Services, through patient support programs, is seeking a dedicated and detail-oriented  Patient Support Coordination Manager to join our team. This role involves overseeing daily operations and ensuring compliance with industry standards while driving organizational excellence.

Key Responsibilities:

Daily Operations & Service Quality

• Oversee day-to-day service delivery to patients and healthcare professionals, ensuring high service quality and adherence to response time targets (SLAs).
• Monitor operational performance metrics and identify risks or delays, taking proactive action to resolve issues.
• Provide guidance to the coordination team, addressing questions, escalations, and operational challenges.

Team Leadership & Scheduling

• Develop and manage the monthly shift schedule for the coordination team, ensuring adequate coverage based on business needs.
• Adjust the daily operational plan according to changing requirements, workload, and project-specific deadlines.
• Support team members by offering direction, clarifications, and coaching to ensure consistent performance.

Process Optimization & Operational Excellence

• Assess existing workflows and recommend improvements to simplify procedures and increase overall efficiency.
• Implement and monitor corrective actions that enhance service quality and reduce operational gaps.

Cross-Functional Collaboration

• Liaise with multiple internal departments (e.g., Sales, Quality, Medical, IT, Logistics) to ensure seamless operational execution.
• Ensure operational activities comply with internal standards, industry regulations and requirements.

Qualifications required:

• Bachelor’s degree in business administration or a related field (e.g., Economics, Marketing).

• Proven experience in operations management, program supervision, or a related field.
• Data analysis and KPI monitoring skills, ensuring accurate measurement of performance indicators.

Skills / Personality

• Strong organizational, problem-solving, and leadership skills.
• Strong interpersonal and collaboration skills
• Ability to coordinate across departments and drive operational improvements.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.