Patient Services Trainer

At Duly Health and Care you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Patient Services -Reception Trainer

• Full-Time, 40 hours per week.
• Monday-Friday | Hours will vary.
• Location: Downers Grove, IL

Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

RESPONSIBILITES:

The Reception Trainer is responsible for assisting the department manager trainer with new hire onboarding, training, continuing education, retraining and covering for the department trainer. This role is also responsible for assisting with the organization of training materials/documents and on-site training.  The trainer assists with quality monitoring, improvement, and complex issue resolution.

Process/On Site - Training

• Responsible for the orientation process of new reception staff hires.  Responsible for the ongoing training and development of all reception staff to maintain competencies and standard workflow. 

• Develops and oversees training course materials and ensure training materials are up to date.  Assemble and updates handbooks/materials
• Assists training team in developing and implementing work plans and goals for all front-end operations.   Retrains Front desk members as needed.
• Participates in weekly/monthly quality control activities to ensure accuracy and excellence in patient care.  Distributes feedback to staff in timely manner  
• Circulates throughout all Chicagoland Duly offices (along with peers) to observe and/or retrain high and low performers.  
• Performs all other duties/responsibilities as assigned 

QUALIFICATIONS & EXPERIENCE:

• HS Diploma or GED required.
• Bachelor's degree highly preferred.
• Previous experience within training, patient services, or EPIC required.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $58,000-87,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.