Business Office Assistant
OrthoAtlanta
Patient Services Representative II
OrthoAtlanta· Clinic
About this role
What You'll Do
As a Patient Services Representative II at OrthoAtlanta, you’ll:
- Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
- Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
- Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
- Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
- Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
- Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
- Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting
A Great Fit If You…
- Thrive in a fast-paced, people-facing environment
- Communicate clearly and compassionately with patients and staff
- Balance multiple responsibilities with professionalism and accuracy
- Take ownership of front-desk operations and enjoy solving challenges
- Work independently while contributing to a strong, team-first culture
What You’ll Need
- High School Diploma or equivalent
- 4+ years of experience in a medical office or clinical setting
- Strong customer service skills and a patient-centered approach
- Familiarity with medical terminology and EMR systems (Epic a plus)
- Excellent verbal and written communication skills
- High attention to detail, strong organizational skills, and discretion with patient information
- Experience with front office leadership, financial reconciliation, and insurance verification preferred
Why OrthoAtlanta?
- Join a trusted and growing orthopedic practice
- Work with a collaborative and supportive clinical team
- Gain experience in a high-volume specialty setting
- Make a meaningful impact on patient care and experience every day
If you're passionate about service and thrive in a clinical environment, apply today to join our team!
Locations: Sandy Springs, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
Frequently Asked Questions
Is the salary disclosed for the Patient Services Representative II position at OrthoAtlanta?
The salary for this Patient Services Representative II role at OrthoAtlanta is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Services Representative II position at OrthoAtlanta located?
This Patient Services Representative II role at OrthoAtlanta is based in Sandy Springs, GA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Services Representative II role at OrthoAtlanta full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Patient Services Representative II role in the Clinic department at OrthoAtlanta.
Which team or department does the Patient Services Representative II at OrthoAtlanta belong to?
This Patient Services Representative II position is part of the Clinic department at OrthoAtlanta. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Services Representative II position at OrthoAtlanta?
Click the "Apply Now" button on this page. You will be redirected to OrthoAtlanta's official application portal hosted on rippling where you can submit your application directly.
When was the Patient Services Representative II job at OrthoAtlanta posted?
This Patient Services Representative II position at OrthoAtlanta was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Services Representative II
OrthoAtlanta
You'll be redirected to OrthoAtlanta's official application page on rippling.