Patient Services Representative
defymedical
Patient Services Representative
homera-health· Patient Services
About this role
This is a fully remote role.
About Homera Health
Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences.
About the role:
We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.
Responsibilities:
Serve as a facilitator between the patient and the company, ensuring a seamless experience.
Answering questions about the company, offering accurate information about our products and services
Delivering information about the product.
Ensuring patient satisfaction and maintaining professional patient support.
Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
Keep records of patient interactions, process patient accounts, and file documents.
Take the extra mile to engage with patients.
Stay updated with products, policies, and services to provide informed support.
Requirements:
1-3+ years of experience in customer support, patient support, or a related service-driven role
Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments
Nice to have:
Experience working in telemedicine or related medical contexts.
Experience supporting customers through the Intercom platform.
What’s in it for you?
As a full-time member of our team, you’ll enjoy:
Flexible working hours
Work wherever you choose.
Fun and casual work environment.
We are a diverse, global team!
Frequently Asked Questions
Is the salary disclosed for the Patient Services Representative position at homera-health?
The salary for this Patient Services Representative role at homera-health is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Services Representative job at homera-health remote?
Yes, this Patient Services Representative position at homera-health is remote, with team members based in Philippines (Remote). You can work from home or anywhere in the supported regions.
Is the Patient Services Representative role at homera-health full-time or part-time?
This is listed as a FullTime position. It is posted as a Patient Services Representative role in the Patient Services department at homera-health.
Which team or department does the Patient Services Representative at homera-health belong to?
This Patient Services Representative position is part of the Patient Services department at homera-health. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Services Representative position at homera-health?
Click the "Apply Now" button on this page. You will be redirected to homera-health's official application portal hosted on ashby where you can submit your application directly.
When was the Patient Services Representative job at homera-health posted?
This Patient Services Representative position at homera-health was posted on Jul 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Services Representative
homera-health
You'll be redirected to homera-health's official application page on Ashby ATS.