Patient Services Coordinator
ptsolutions
Patient Services Coordinator
ths· OrthoCarolina
About this role
At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us
We are currently searching for a Patient Services Coordinator to work with our team at our Contact Center location.
This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.
Training for this role will be onsite and conducted out of our Matthews, NC office for the first three weeks of employment.
The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.
Essential Functions:
Appointment scheduling and answering incoming calls from healthcare providers and patients.
Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.
Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.
Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.
Skills and Abilities:
Ability to learn proprietary software applications.
Knowledge of medical terminology preferred.
Skill in telephone procedure.
Qualifications:
High school graduate, GED, or equivalent experience
Associate or bachelor's degree preferred.
One years’ experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.
Prior, direct experience in fast-paced customer service setting required.
Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
Employee Type
RegularQualifications
Skills
Answering Telephones, Direct Patient Interaction, Electronic Medical Records (EMR), Emergency Medicine, Health Care, Medical Terminology, Patient Care, Patient FlowEducation
Certifications
Language
Work Experience
Frequently Asked Questions
Is the salary disclosed for the Patient Services Coordinator position at ths?
The salary for this Patient Services Coordinator role at ths is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Services Coordinator position at ths located?
This Patient Services Coordinator role at ths is based in Charlotte, NC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Services Coordinator role at ths full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Services Coordinator role in the OrthoCarolina department at ths.
Which team or department does the Patient Services Coordinator at ths belong to?
This Patient Services Coordinator position is part of the OrthoCarolina department at ths. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Services Coordinator position at ths?
Click the "Apply Now" button on this page. You will be redirected to ths's official application portal hosted on workday where you can submit your application directly.
When was the Patient Services Coordinator job at ths posted?
This Patient Services Coordinator position at ths was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Services Coordinator
ths
You'll be redirected to ths's official application page on Workday.