Patient Service Representative - Specialty clinic

Madison Medical Affiliates
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📍 Mequon, WIFULL TIME

About this role

Patient Service Representative II

Job Summary: A Patient Service Representative is the first line of contact between patients and our clinics and physicians. The Patient Service Representative follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor / Regional Director of Clinic Operations, and is located in Mequon, WI.


Responsibilities

  • Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
  • Schedules patient appointments timely and manages physician’s schedule according to their preferences, performs reminder calls.
  • Answers the telephone, screens calls and takes messages from patients and processes as directed by MD.
  • Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.
  • Verifies insurance and ensures registration and payer information is correct and current.
  • Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.
  • Obtain prior authorizations (radiology and/or medication) using web based applications or via phone.
  • Assists patient in scheduling any follow up testing (radiology, lab, or specialist)
  • Prepares correspondence to physicians and patients.
  • Performs other duties as assigned

Key Qualifications & Characteristics

  • High School Diploma or GED
  • Strong data entry skills and ability to work with computer applications
  • Organized with a strong attention to detail in a fast paced environment
  • Strong and comfortable communicating with patients, peers, and physicians
  • Demonstrated ability to work well both independently and with co-workers in a team
  • Demonstrated ability to work with confidential information.

Perks & Benefits of Madison Medical:

  • Competitive PTO plan
  • Health insurance, vision, & dental
  • 401K employer contribution
  • Life Insurance and voluntary disability insurance
  • Monday through Friday clinic hours, no weekends, no holidays
  • Opportunity to be a part of Milwaukee's Premier medical practice

Frequently Asked Questions

Is the salary disclosed for the Patient Service Representative - Specialty clinic position at Madison Medical Affiliates?
The salary for this Patient Service Representative - Specialty clinic role at Madison Medical Affiliates is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Service Representative - Specialty clinic position at Madison Medical Affiliates located?
This Patient Service Representative - Specialty clinic role at Madison Medical Affiliates is based in Mequon, WI. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Service Representative - Specialty clinic role at Madison Medical Affiliates full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Patient Service Representative - Specialty clinic role at Madison Medical Affiliates.
How do I apply for the Patient Service Representative - Specialty clinic position at Madison Medical Affiliates?
Click the "Apply Now" button on this page. You will be redirected to Madison Medical Affiliates's official application portal hosted on breezy where you can submit your application directly.
When was the Patient Service Representative - Specialty clinic job at Madison Medical Affiliates posted?
This Patient Service Representative - Specialty clinic position at Madison Medical Affiliates was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Service Representative - Specialty clinic
Madison Medical Affiliates
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You'll be redirected to Madison Medical Affiliates's official application page on breezy.